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D365 (F&O) Functional Business Analyst

Location: Parramatta, New South Wales, Australia
Job ID: 8QBDG_1674192609
Date Posted: Jan 20, 2023
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): IT, Telecom & Internet
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery Oceania (HCMO) is a newly formed holding company for Hitachi Construction Machinery Australia and CablePrice New Zealand. We are a global brand providing a variety of machinery and commercial vehicles for customers in New Zealand and Australia to the Construction, Mining, Forestry and Transport industries. At the heart of our business and trusted equipment lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions.

The Opportunity

We are currently seeking Microsoft Dynamics Functional Business Analyst to be based in our new and modern Parramatta CBD Oceania head office.

HCMO is an extensive user of Dynamics F&O, with circa 1500 users across Australia and New Zealand. In this role, you will be part of the in house Dynamics 365 support (DMS) team, and work closely with the in house D365 technical consultants to resolve 1st and 2nd level support issues raised by our end users.

The key responsibilities of this role include:

  • Functioning as the 1st and 2nd level support for end user support issues
  • Designing business processes in D365 F&O.
  • Engaging with end users and resolving support issues based on the SLAs defined
  • Engaging with the D365 F&O developer to investigate and complete root cause analysis on support issues
  • Completing the FDDs and securing business (end user) sign off for customisations/modifications and/or business requirements for reports

Skills and Qualifications:

To be successful in this role you will bring:

  • Experienced working as a functional consultant, in the areas of Finance and supply chain with experience in Dynamics F& O(D365)
  • Certified in D365 F&O functional application areas including but not limiting to finance and supply chain along with the process automation within D365
  • Experienced in documenting business requirements and preparing Functional Design Document
  • Experienced writing test cases and working with business users to complete end to end functional and regression testing Experience with SQL Server
  • Previous Experience in 1st and 2nd level support consultant

Benefits

What's in it for you? We are offering:

  • Salary of up to $190K package depending on your experience.
  • Flexible working arrangements with the ability to work from home.
  • Rewarding employee benefits on a range of goods and services with exclusive staff discounts
  • Supportive management who value your input in finding new and improved ways to achieving success
  • Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work!

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

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