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National Manager - Product Support

Location: Parramatta, New South Wales, Australia
Job ID: RN89A_1674513727
Date Posted: Jan 24, 2023
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after-sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.

Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.

The Opportunity

We have an exciting opportunity for an enthusiastic and experienced National Manager - Product Support for our Construction Equipment. Reporting to General Manager - Service your main responsibility will be to lead a small team of specialists delivering product and technical support for Hitachi Construction Equipment including product issue management, issue escalation, stakeholder engagement, diagnostic evaluation, and reliability engineering to our external and internal stakeholders. Responsibility also towards the National Product Support Management of Construction Equipment Major Accounts, Construction Equipment Life Cycle Costing, MARC and EService administration.

Your other accountabilities will include:

  • Ensure that OEM and HCA technical documentation is monitored, and up to date
  • Provide support as required towards National Major Accounts. IE: Tender responses, equipment demonstration & deliveries and industry events.
  • Providing timely Product & Technical Support through established process
  • Proactive identification of continuous & business improvement opportunities
  • Account Management of Construction Equipment Major Accounts.

About you

  • Customer Support mindset with can go attitude towards solutions
  • Ideally trade qualified with equipment operation and maintenance experience
  • Business acumen with excellent communication and negotiation skills.
  • MS Suite knowledge & experience
  • Previous experience in Mining / Construction Equipment Product & Technical Support


We are offering:

  • Permanent Full-Time Position in a leading OEM with long-term job security
  • Competitive pay rate + company biannual bonuses! $$$
  • Exclusive staff discount on a range of goods and services
  • OEM training and opportunities for upskilling with access to the latest technologies
  • Supportive mentors who value your input in finding new and improved ways to achieve success
  • Be a part of a leading OEM that genuinely values and ensures everyone is happy and safe at work!

At Hitachi, we value our people and work towards guiding on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

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