Sales Coordinator - Hitachi High-Tech Analytical Science Ltd

Description

Job Title: Sales Coordinator
Location: Mumbai
Company: Hitachi High-Tech Analytical Science Ltd
Salary Range: As per the industry

Type of Employment: This will be on contract basis for 6 months for a third-party payroll.

Company Overview:

We specialize in delivering high-tech analysis solutions, developed in close collaboration with industry customers and designed to meet the tough challenges of a rapidly evolving industrial sector. Today, we’re helping thousands of businesses streamline their costs, minimize risk and increase production efficiency.

Job Roles & Responsibilities:

1. Maintaining Hotline

• Attending all incoming calls and SMSes on Sales Hotline Number/s.

• Maintain a data base of the same.

• Evaluating the calls & determining whether the same can be considered as a Lead.

• Enter the Leads / Qualified Leads in the CRM.

• Allocate the Leads to Sales Team / Distributor.

• Regular follow up on the leads with the Sales Team / Distributor / Customer (as may be required).

• Update the lead status in the CRM / Sales Force after feedback from the Sales Team / Distributor / Customer.

• Attending all incoming calls & SMSes on Service Hotline Number. Evaluate the call and assign the same to respective Service Team Leader.

2. Lead Management

• Validate all the incoming leads (message / emails / communications in trade shows). 

• First line communication with the Customer to evaluate the lead.

• Enter the Leads & qualify the same CRM / Sales Force.

• Allocate the Leads to Sales Team / Distributor as the case may be.

• Regular follow up on the leads with the Sales Team / Distributor / Customer (as may be required).

3. Sales Support

• Undertaking market research and generating leads through cold calls etc. 

• Interface with the customers (offline / onsite) as may be required from time to time.

• Undertake travel with the sales team for sales and marketing related support as may be required from time to time.

• Assist in preparing quotations and follow up.

• Assist in trade shows, webinars, seminars, service camps etc.

• Conducting market research and analysis to evaluate trends, brand awareness and competition ventures.

• Assist in following up for marketing activities’ vendor registration and their payments.

• Marketing collaterals inventory management.

• Undertake liaising work with the customers / distributors and internal finance to support in the documentation / registration / export control process as may be required from time to time.

• Closely work with administrative, logistics and finance team to support the Sales and Service team as may be requested from time to time.

• Uphold HHA / HHT Brand integrity with end customers / distributors / agents and operate in a manner consistent with the HHA / HHT brand values.

• Provide regular monthly reports of all activities being carried out during the month.

• Build and maintain close and effective working relationships with team members.

• Maintain professional awareness of relevant external technical and business developments and of competitor activities where ever possible.

• Promote a positive image of Hitachi High-Tech Analytical Science and HHA Service in all communications with the customers / distributors etc, whether in person, by telephone or in writing.

Indicative Performance Measures:

• Lead Entry in Sales Force and Follow Up

• Opportunity updates in Sales Force

• Database and Lead Generations, Timely Updated Sales Force Database.

• Enhanced Market Visibility

Qualification:

• Bachelor’s Degree in (preferably science) / Diploma in Marketing.

Professional Skills & Abilities:

• MS 365, Salesforce, CRM, Digital Marketing exp most preferred

• PC skills and good working knowledge of content management systems, MS Office applications (Excel/Power Point/Teams etc)

• Excellent spoken and written English. Any additional local language skill would be additional advantage

Personal Attributes:

• Self - Starter, can do attitude

• Excellent communication, networking and influencing skills.

• Proactive and works with pace and energy

• Creative and innovative approach to developing new ideas or solutions

• The ability to work independently with effective time management skills

• Customer focused and can work on own initiative.

• Willing to travel frequently (local & outstation both included)