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Program Director

Location: Greenville, South Carolina, United States
Job ID: 743999882425383HS
Date Posted: Jan 31, 2023
Segment: IT
Business Unit: Hitachi Solutions
Company Name: Hitachi Solutions Ltd
Job Schedule: Full-time

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Company Description

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a strategic relationship with Microsoft. Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.

As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer's experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.

A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world's largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.

Job Description

  • Able to manage large, multi-team/workload, highly complex and strategic client programs that impacts organizational overall success
  • Ability to manage and report on program level scope, risk, quality, cost, change management and schedule
  • Establish processes for ensuring accountability, broadly communicating standards, compliancy, codes and legislation
  • Working with project and/or program sponsor to develop program communications, set direction and goals, and determine priorities for project components (e.g., Projects, workstreams)
  • Facilitating risk assessment/mitigation sessions across the program and follow through risk management with a balanced and business priority-driven approach
  • Makes high-risk decisions in the face of ambiguity, able to balance competing priorities when making those decisions with confidence
  • Leveraging a solid understanding of program life cycles and related principles, methodologies and best practices and improves such processes and execution
  • Understands the program lifecycle, including Program benefits realization and stakeholder management
  • Manage and execute program budgets as well as ownership of program P&L
  • Understands an organization's financial performance as a key input to developing business strategies
  • Assist with the discovery and development of SOW's, Change orders, etc.
  • Participate in Steering Committee deliverables as part of program delivery process
  • Provide leadership and communication to both customers and internal Hitachi Solutions stakeholders on project and program progressions, challenges, threats, etc.
  • Participate in ongoing process improvement within Hitachi Solutions around practice, delivery teams and methodology initiatives
  • Provides escalation point for team on program and professional matters able to coach and resolve conflicts
  • Supports sales by providing estimates for new opportunities
  • Performs other duties or tasks as assigned or required
  • Reports to Project Services Program Director Team Lead

  • Formulates strategies and processes that will meet the client's business needs while focusing on customer care
  • Strength in thinking analytically and strategically
  • Plans and organizes at a strategic level
  • Strong understanding of Organizational Change Management practice and implementation
  • Listens to Project Managers and stakeholder's feedback and resolve any issues or conflicts
  • Use understanding of competing interests to maneuver successfully to a win/win outcome
  • Create an inspiring team environment aligned with the Hitachi Pillars of Strength
  • Set and communicate clear team goals
  • Facilitate collaboration across teams to achieve a common goal
  • Manage and Monitor program components performance (e.g. Project) and report on metrics
  • Models an environment for high energy, enthusiasm, and optimism
  • Focus on learning future needs, keeping abreast of emerging technologies and developments
  • Recognize high performance and reward accomplishments
  • Management of resources, set direction for how resources are used in order to achieve the vision, values and goals of the organization
  • Formulates strategies and processes that will meet the client's business needs while focusing on customer care
  • Identifying any barriers to successful program execution and escalating as appropriate
  • Building partnerships with various industry stakeholders and leaders
  • Managing contracts and agreements with clients to ensure all requirements are fulfilled

  • Minimum of 12 years' experience in professional services Project Management and Program Manager roles
  • Ability to communicate effectively with Senior Management (including business and IT C-level staff) and customers/vendors
  • Balance of business knowledge and people management skills
  • Applied experience with Project Management principles, Program Management practices, and methodologies such as AGILE, SCRUM, PMI, etc.
  • Genuine passion for the work we do and the technologies we support
  • Excellent judgment, strong interpersonal abilities, and an assertive team member
  • Ability to manage programs, which includes associated projects and workstreams
  • Ability to think strategically in support of multi-dimensional issues, able to conduct risk analysis for success opportunities
  • Manage macro-strategic issues, building intellectual frameworks providing shared visions for highly disparate perspectives
  • Ability to think outside of the box and find creative solutions to achieve business goals
  • Positive mindset, results oriented and problem-solving attitude
  • Develop strategic business plans that will position organization for long term success
  • Communicates strategically, formulating communication strategies to achieve specific objectives
  • Able to interpret and to reach logical conclusions identifying significant trends and patterns
  • Ability to solve broad and highly complex problems

Preferred Skills :
  • Bachelor's Degree in Computer Science, CIS, Engineering, or related field is preferred
  • Program Management Professional certification (PgMP) preferred
  • Experience with Azure DevOps or similar tools
  • Experience with Agile methodologies
  • Knowledge of SCRUM framework
  • CSM certification a plus

Additional Information

(This position can be based anywhere in the USA though travel will be required.)

All your information will be kept confidential according to EEO guidelines.

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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