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Lead End User Computing Engineer

Location: London, POST-LON, United Kingdom
Job ID: R0013925
Date Posted: May 25, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Rail
Profession (Job Category): IT, Telecom & Internet
Job Type (Experience Level): Management
Job Schedule: Full time
Remote: No

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Your new role

Here at Hitachi Rail we have a terrific opportunity for an experience Lead EUC Corporate Services Engineer to join our IT Team and will be based from our UK Head office, Ludgate Hill, London. As a Lead EUC Corporate Services Engineer you will support and help implement core IT systems across our infrastructure. Within this role you will use your prior experience operating at a managerial or senior engineer level to mentor and support the up-skills of the EUC team across the infrastructure environment.

We are looking for a candidate with excellent interpersonal skills and prior and robust experience of providing 1st, 2nd and 3rd line technical support for company users on back office systems and desktops. As the Lead EUC Corporate Service Engineer you will working alongside the EUC Manager the role will work to design and implement new systems whilst evaluating the performance of existing systems and help to plan for the future requirements of a growing organisation.

Who we are

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signalling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions. We are working to Inspire the Next – and this is your chance to be part of it.

At Hitachi Rail you will find a passionate and collaborative environment. We operate according to our values of Harmony, Sincerity and Pioneering Spirit. As such, we work closely as a team and empower our colleagues to take ownership and become creative in our pursuit of excellence. We take pride in the contribution we make to society and we always act with integrity and fairness towards our customers, suppliers and colleagues.

Why Hitachi Rail?

Here at Hitachi Rail we value the importance of all of our employees, if you would like to join our fantastic organisation you could be entitled to:

  • Competitive salary
  • Annual Performance bonus paid on discretionary basis.
  • 25 days holiday
  • Pension scheme with contributions up to 9%
  • Private medical insurance
  • Personal Accident insurance
  • Group Income protection
  • Group Life Insurance
  • Employee Assistance Programme

We also offer additional perks for you to choose from within a flexible plan that will meet your specific needs and lifestyle.

About you…

Applicants should be able to demonstrate all of the essential requirements listed below:

Essential Requirements

  • Robust  experience in providing 3rd line support for corporate Infrastructure systems in a multi-site organisation (> 500 persons)
  • Strong experience in supporting Microsoft software and server systems and upgrades
  • Good understanding of hardware virtualisation, particularly VMWare.
  • Strong experience of Patching and software deployment technologies SCCM & Ivanti and scripting experience eg. Powershell automation
  • Strong Knowledge of IP networking, including routing and security
  • Experience with Cyber Essential protocols and tools to enable compliance.
  • Experience with McAfee EPO maintenance
  • Strong Interpersonal skills, ability to communicate to business managers
  • Fluent written and spoken English


  • LP1C, MCSA or similar level certification
  • Desirable - CCNA certified

Desirable Requirements

  • Familiarity with Cisco family of network products. Using Putty for switch Admin.
  • Knowledge of Mobile Device Management solutions such as WorkSpaceOne
  • Experience with latest versions of Citrix XenApp

Role responsibilities include…

  • Work with the EUC Manager to design and implement new systems, evaluate existing performance and help plan for future requirements.
  • Managerial or senior team lead experience.
  • Provide 2/3rd line technical support for company users on back office systems and desktops.
  • Administration of servers and core equipment including the management of users accounts, end-user equipment, servers and/or network infrastructure.
  • Mentor and support the up-skilling of the existing EUC team in the Infrastructure environment.
  • Work with other colleagues, group company services and third-party providers to ensure business services are delivered in a timely and reliable manner.
  • Utilise technical skills and experience to resolve new or unforeseen problems.
  • Project manage proposed changes and new implementations.
  • Travel to other company sites to assist in project implementations or problem resolution as required. New hardware installations or upgrades.
  • To be aware of, and actively promote and implement Hitachi’s ethos, culture and values.
  • To be involved in Hitachi Rail Europe’s staff development and training and participate in PDP procedures.
  • To adhere to the Hitachi Rail Europe’s Equal Opportunities Policy.
  • To comply with and implement Hitachi Rail Europe’s Health and Safety policy.
  • To undertake any other reasonable duties and responsibilities as may be required

If you like the sound of the above and feel energised by the idea of joining a great brand at a moment of exciting expansion, please apply now. We look forward to hearing from you!


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