Job Title: Contract Renewal Sales Advanced
Reporting to Global Manager, Renewal Sales Analyst Team
Location: Kuala Lumpur, Malaysia
What you'll be doing
The Renewals Analyst is responsible for supporting the renewal business and meeting revenue targets for all annuity renewals within an assigned geography. The Renewals Analyst will maintain a solid understanding of the Hitachi Vantara Services renewals process and collaborate with the Renewal Sales team generating services quotes in order to drive the renewal rate. The Renewals Analyst will support sales with research related to specific opportunities providing technical assistance. The Renewals Specialist will communicate with a variety of business partners including IT, Procurement, C-level executives, Operations, Customer Service and Support and other key decision makers as designated in support of the renewals process and uncovering areas of potential value add. Interactions may include participation in cross-functional internal meetings and supplying ongoing support as needed.
What you bring to the team
Assist Renewal Sales in meeting and/or exceeding quarterly targets for bookings, on-time renewals, and overall renewals.
Develop a deep expertise and understanding of Hitachi Vantara's Maintenance and Support
Programs, Software License Agreements, Service Terms & Conditions, and services pricing and negotiating renewals.
Research customer contracts and purchasing history in Hitachi Vantara's various customer
management systems in order to create timely and accurate renewal quotations for renewal
Perform analysis of data from multiple reporting tools to provide direction to renewal sales and facilitate information validation and decision-making processes.
Ability to work cross-functionally with business partners in sales, legal, finance, etc. to resolve issues raised by renewal sales.
Knowledge and experience with Salesforce, Oracle, Power BI, financial reports and contracts
Knowledge and experience with Microsoft Excel, Powerpoint, Outlook
3-5 years' experience in Data Research and Analysis
Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.
Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.
Research tells us that some applicants, especially those from underrepresented groups, can be put off from applying for roles if they need flexibility or feel they don't meet all of the set criteria. We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and part-time arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.
We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:
Wa - Harmony, Trust, Respect
Makoto - Sincerity, Fairness, Honesty, Integrity
Kaitakusha-Seishin - Pioneering Spirit, Challenge