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Technical Sales – Product Support

Location: Paget, Mackay, Queensland, Australia
Job ID: R0016419
Date Posted: Mar 3, 2023
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: H-E Parts International Mining Solutions Cooling Division Pty Ltd
Profession (Job Category): Sales, Marketing & Product Management
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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  • Help to grow this global Mining Services company
  • Make your mark in the industry 
  • Location: Mackay, QLD

H-E Parts International Mining Solutions – Cooling Division is the leading independent manufacturer and supplier of high-quality radiators and cooling solutions. With innovative products and reliable technology, we provide industrial radiator and heat exchange repair services to the mining, transport, construction, agricultural and general industry business sectors.

We are currently looking for an enthusiastic Technical Sales – Product Support Representative to join their team in Mackay. In this permanent fulltime role, your core focus will be on the delivery of increased sales, market share, HME maintenance plans and market intelligence functions primarily for the mining sector for the QLD operations.

Reporting to the National Sales Manager, your main responsibilities will include:

  • Increase sales, margin, and market share for the Cooling Division.
  • Develop and deliver Sales plans, Marketing Strategy, and support Brand Building.
  • Provide exceptional customer service and technical support relating to products, pricing, service and technical information.
  • Identify new opportunities for all HEPI divisions – specifically Cooling, Mining and Engines Divisions.
  • Build and maintain excellent client relationships at multiple levels and disciplines.
  • Meet financial objectives through sales and gross margin results in line with budget.           
  • Provide technical assistance where requested.

About You

Our aim is to provide the best customer service through an empowered, talented, and responsive team.

To be considered for this role you must have:

  • Proven success in sales and account management.
  • Over 10 years’ experience and a broad network of contacts in the mining industry in QLD.
  • Proven ability to prepare sales budgets and monitor sales performance.
  • Highly developed sales and relationship management skills with a strong customer focus.
  • Technical background or a working knowledge of mobile plant and equipment.
  • Previous experience using CRM systems preferred.

You will relish the challenge of providing solutions for our customers. An outstanding communicator, you enjoy building solid relationships with customers and employees, driving the sales process from plan to close, managing budgets, and regularly tracking your progress.


By joining our friendly and supportive team you’ll benefit from the following:​

  • A range of flexible work options
  • Full-time, permanent position
  • Investment in employee health & wellbeing including trained Mental Health First Aiders on all sites and free and confidential access to our Employee Assistance Program, Lifeworks​
  • Potential for advancement through various career pathways and learning & development opportunities available, including Supervisor Training and Apprenticeships​
  • Service recognition including a paid day off during the month of your yearly anniversary with H-E Parts and awards for significant milestones​
  • A business with a strong safety culture, as set out through H-E Parts Golden Rules​
  • Employee referral bonuses with an incentive of up to $2,000 when you refer a friend​
  • Annual Free Flu Vaccinations​

We must be doing something right when the average length of service is 5 years. 19% of our employees have been with the company for 10 years or more! ​

Join our team today by applying now. We look forward to hearing from you.

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