Service now Architect

Meet our Team

We represent Hitachi Vantara to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services, and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is celebrated and shared. Our solutions bring value to every line of business, and we need people like you to build those deep relationships and to passionately articulate our value proposition.

What you 'll bring to the team:

Around 8-12 years of experience in the IT industry and 5+ years of relevant experience in ServiceNow executing enterprise projects,
Implementation experience with ITOM, ITAM, ITSM, ITBM and Custom App development.

5+ years of ServiceNow development Experience in ITSM, HRSD, ITOM, SPM
2+ years of experience architecting and delivering complex solutions across all workflows, on the Now Platform
Implementation experience of ITSM, ITOM, CSM, HRSD (at least 2)
Experience in Integration using REST/SOAP APIs, Deliver hands-on configuration, development and integrations within different modules of ServiceNow
Familiar with ServiceNow features of Flow designer, Integration hub, UI builder, App engine, Virtual agent, Predictive Intelligence, Process Automation and Mobile Apps
Knowledge of ITIL
String problem-solving mindset with Excellent communication, facilitation, negotiation, and coaching skills
Strong decision making, critical thinking, organizational and analytical skills.
Experience working in a multi-cultural environment with a diverse workforce, global projects.

Certification:
Certified System Administrator
CIS is any one of ITOM product suite is preferred"

/Agile development

What you'll be doing

• 
  1) Work in the ServiceNow COE environment developing innovative solutions that simplifies customer services
  2) Implementation experience with ITOM, ITAM, ITSM, ITBM and Custom App development
  3) Experience in Integration using REST/SOAP APIs
  4) Architect and design solutions for complex business problems using ServiceNow best practices and standards"

Our Company

Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage, and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed, and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Our Values

We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and flexible arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:

• Wa - Harmony, Trust, Respect
• Makoto - Sincerity, Fairness, Honesty, Integrity
• Kaitakusha-Seishin - Pioneering Spirit, Challenge