Service Administrator

About Us
Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.

Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.

The Opportunity
Hitachi has an opportunity for an individual to join the team in the position of Service Administrator. Based in Brisbane, you will provide administrative support to the Service Supervisors and assist with engaging with customers. The role will process service and warranty work orders ensuring claim ratios are to target and aged WIP is kept to a minimum. Main responsibilities include:

• Work order preparation and timely closure for all service invoicing
• Opening and closing monthly reoccurring service jobs
• Processing warranty to meet OEM deadlines
• Maintenance of local databases to track WIP
• Assist with building, plant and tool maintenance
• Payroll support and timesheet entry
• Purchase order and invoice processing
• Compile information required for internal & external audits

As the ideal candidate you will have:

• Previous experience in a similar service administrative function within an industrial business (preferred but not essential
• Excellent oral and written communication skills
• Demonstrated MS Office experience, including Word and Excel (experience in MS Dynamics is preferable but not essential)
• The ability to work overtime as required in peak periods (eg: end of month)
• The ability to be adaptable and work in a fast paced environment

Benefits
We are offering:

• Flexible working arrangements
• Competitive pay rate + company biannual bonuses! $$$
• Exclusive staff discount on a range of goods and services
• Permanent Full Time Position in a leading OEM with long term job security

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.