Service Supervisor - Toowoomba

About Us
Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. With a solid network of branches nationally, we service a multitude of customers, including mining, construction, quarry and forestry with quality equipment and after-sales support.

The Opportunity
Our Toowoomba branch has an exciting opportunity for a Service Supervisor to join the team and oversee its branch operations. In this role, you will manage and coordinate the delivery of service operations across the workshop and field service, whilst also taking overall responsibility for the branch.

The Toowoomba branch has achieved significant growth and as such we are looking for someone who is able to progress with the branch into more senior positions.

Focusing on ensuring a safety-first culture, you'll coordinate team activities to meet performance targets, timesheet deadlines and check that all service documentation is accurate and entered on time. You will enjoy partnering with our customers to resolve inquiries and liaise with suppliers and technical support to deliver Hitachi's promise of Total Customer Satisfaction. Lastly, you will manage onsite compliance to ensure adherence to Hitachi's policies and procedures.

About You - If you consider yourself to have the following, then we want to hear from you!

• Safety Commitment - Proactive awareness and total assurance of Hitachi's number one priority
• Leadership Experience - Motivating and positively enabling the service team with unwavering integrity. Values employee inclusion, coaching and true mentorship;
• Customer Focus - Connected and committed to delivering Hitachi's promise of Total Customer Satisfaction
• Financial Acumen - Understanding of financial reporting, budgeting and cost management
• Driving team productivity - With contagious motivation and initiative to plan work fronts efficiently and effectively to deliver quality outcomes
• Personable and Professional Communication Skills - above all else, your personality and charismatic character will be what sets you apart from the rest when dealing with internal and external stakeholders to deliver customer success stories

Benefits
We are offering:

• Permanent Full Time Position in a leading OEM with long term job security
• Competitive pay rate + company biannual bonuses! $$$
• Exclusive staff discount on a range of goods and services
• OEM training and opportunities for upskilling with access to the latest technologies
• Supportive mentors who value your input in finding new and improved ways to achieving success
• Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work!

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.