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Customer Support Manager

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Location: Revesby, New South Wales, Australia
Job ID: 4XQGT_1679023669
Date Posted: Apr 16, 2023
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): General Management
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery Australia (HCA) is a global brand providing a variety of machinery for the Construction, Mining and Forestry industries. At the heart of HCA's trusted and reliable equipment lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions.

About the Opportunity

An opportunity has become available for a focused and motivated individual to join our team at Revesby in the position of Customer Support Manager. This role will see you positively enabling and leading a team of skilled and motivated individuals who are passionate about providing a high level of after sales customer support for Hitachi product lines.

Promoting business growth and development within your department, this role will have you maintaining a positive link between valued customers and the company, meeting and where possible, exceeding customer expectations in line with budget and project timeframes. This position will be best suited for a dedicated professional who is connected and committed to delivering service and maintenance outcomes to achieve Total Customer Satisfaction.

Key Activities

  • Develop and implement customer support plans
  • Key escalation contact point for Customer Support activities
  • Empower & motivate team to achieve positive customer outcomes
  • Manage teams selling commodities such as Parts & Labour
  • Maximise use of data to support customer engagement

About the Benefits - What's in it for you? We are offering:

  • $$$ A competitive salary package + super + company bi-annual bonus incentive!
  • Fully maintained company car + laptop + mobile phone provided
  • A permanent long term career in a growing business
  • OEM level training and real personal development opportunities
  • Discounted health insurance premiums with Medibank & access to exclusive discounts on goods and services
  • Supportive management who value your input in finding new and improved ways to achieving success
  • Be a part of a leading OEM which genuinely values and ensures you are happy and safe at work!

About You - to be successful in this role, you will need:

  • Safety Commitment - Proactive awareness and total assurance of Hitachi's number one priority
  • Technical & Mechanical Aptitude - strong understanding of construction machinery or heavy plant
  • Customer Service Focus - Capability to develop & introduce positive customer outcomes
  • Pro-active Leadership - Demonstrated experience managing and mentoring a talented team, whilst building valuable relationships with customers, peers and the community.
  • Business Development & Strategic Vision - Identifying continual service improvement and actively chasing every new or potential sales opportunity
  • Financial Coordination - Proven financial acumen with prior exposure to departmental budgets, evaluating parts and labour profitability and project expenditure
  • Personable and Professional Communication Skills - above all else, your personality and charismatic character will be what sets you apart from the rest when dealing with internal and external stakeholders to deliver customer success stories

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and whole-heartedly value diversity at our company.

This role will be best suited to a strategic and enthusiastic service-driven professional who has an innovative ability to navigate complex issues. If this sounds like the perfect role for you, then please click APPLY

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