Technical Writing & Training Specialist

Description

Accountabilities:

Write training plans, create operation and maintenance (O&M) manuals, develop corresponding training materials, such as instructor guides and student workbooks, and deliver customer training to support central office, vehicle, wayside, Communications Based Train Control (CBTC), or communications products and/or systems supplied by Hitachi Rail STS to external customers.

Trainer Responsibilities:

• Plan, develop, and implement training programs for company products and/or systems that meet customer and/or contract requirements.
• Deliver formal “stand up” training on site as required by the contract or customer.
• Deliver informal “in house” training as directed by the Americas Shared Services Manager.
• Obtain customer and technical approval of training plans, O&M manuals, and other training-related documentation prior to all training programs.
• Keep informed on advances in training techniques and standards.
• Provide necessary input to proposals and cost estimates for training programs, including training materials, associated with sales and marketing efforts in collaboration with the Americas Shared Services Manager.

Technical Writer Responsibilities:

• Plan, develop, and submit technical documentation that describes company products and/or system configurations that meet customer and/or contract requirements while adhering to company standards.
• Revise technical documentation because of formal technical reviews (FTRs) and customer reviews and resubmit in a timely manner.
• Prepare written technical information suitable for its intended audience.
• Provide necessary input to proposals and cost estimates for operation and maintenance documentation associated with sales and marketing efforts in collaboration with the Americas Shared Services Manager.
• Prepare periodic reports on technical documentation progress as requested by the Americas Shared Services Manager.
• Adhere to documentation development schedules and budgets for both internal and external customers with on-time delivery.

Essential Skills:

• Demonstrated training skills, including “stand up” training at a customer’s site.
• Proven ability to write operation and maintenance manuals, and corresponding training materials that are clear, concise, correct, and consistent.
• Working knowledge of Microsoft Office or other desktop publishing tools.
• Able to understand and organize large amounts of information that is technically complex and originates from a variety of sources.
• Able to use existing engineering documentation, such as hardware and software design specifications, to obtain the necessary information required in technical documents.
• Must be able to interview hardware/software subject matter experts and understand engineering-related information and terminology.

• Ability to develop and maintain relationships with engineering and project management personnel to elicit information, support, and help when required for technical documentation development and training program delivery.
• Working knowledge of a graphics tool such as Adobe Illustrator.
• Excellent verbal, written, and electronic communications skills.
• Professionally mature, able to take direction, highly productive, works independently.
• Self-starter, not afraid to ask questions, motivated, proactive.
• Adaptable to the changes in direction of a project, flexible, and a good multi-tasker.

Education:

Preferred – Bachelor's Degree in Electrical, Electronics, Mechanical Engineering, Telecommunications, or Computer Science.

Acceptable – Bachelor's Degree in Technical Writing if corresponding work experience is with an engineering firm.

Languages

•    English Proficiency

Hitachi Rail employees enjoy a comprehensive benefits package including Competitive Pay, Medical, Dental and Vision Insurance, Short & Long Term Disability, Life & Accident Insurance, Flexible Spending Accounts, a Retirement Savings Plan, and Paid Vacation. We also offer a number of Work/Life Programs such as Flextime and a variety of Training and Development opportunities.

We thank all applicants for their interest; however, only those under consideration will be contacted. Join us at www.Hitachi Rail-sts.com/en/careers.
It is our commitment at Hitachi Rail to create a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.    

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