Project Engineer

Description

Hitachi Energy is seeking a Senior Project Engineer for a local assignment in Albany, New York. This role is responsible for providing technical support and service to our customers. This role also involves understanding and documenting customer-reported issues, taking ownership, researching, and resolving issues, as well as guiding customers on system usage and general inquiries.

Your responsibilities

• Provide consultation, diagnosis, escalation, status-reporting, and resolution implementation to reported problems
• Investigate issues and defects at a detailed level to determine appropriate method of resolution; identify workarounds; provide information to developers to easily replicate issues and fix software defects
• On-call support for critical issues affecting customer production systems
• Respond to client inquiries concerning systems usage and operations
• Provide technical support and advice for implementation of software fixes/upgrades
• Coordinate installations of upgrades and revisions to software with customers
• Identify and implement tools to assist in supporting the technical support team and the customer
• Identify areas for improvement and implement initiatives to improve customer service efficiency and effectiveness
• Deliver a high level of customer satisfaction through the excellent customer support

Your background

• Bachelor’s Degree in Engineering or Computer Science and a minimum 8 years of experience in a technical customer support capacity.
• Candidate must already have a work authorization that would permit them to work for Hitachi in the United States
• Experience with Power Systems Network Modeling, Network Topological Analysis, Power Flow, Contingency Analysis, State Estimator, Security Constrained Unit Commitment, Economic Dispatch, Linear and Non-Linear Programming (Optimization) and Numerical Methods.
• Familiarity with mathematical modeling tools (AMPL/AIMMS) and optimization solvers (CPLEX and Gurobi)
• Experience developing power system application software for Electricity Market
• Experience with multi-threading, high performance, memory intensive analytical applications.
• Strong demonstrable analytical and problem-solving abilities with a proven ability or the ability to learn software troubleshooting and diagnosis skills
• Demonstrated programming skills in high performance, high programming level languages such as FORTRAN or C/C++. Formal classroom education in Data Structures and Databases is desirable as is work experience on a Unix or Linux OS environment.
• Well-developed written and verbal skills
• Positive and proactive personality with a desire for providing excellent customer service and support

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: [email protected]. Resumes and applications will not be accepted in this manner.