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Service Technician

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Location: Zaventem, Vlaams-Brabant, Belgium
Job ID: BE51461339
Date Posted: Mar 29, 2024
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Profession (Job Category): Engineering & Science
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.


  • Service delivery - Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.) Customer approach - Contributes to customer satisfaction by executing Service work according to customer order and expectation.
  • Creates and maintains a good relationship with customers and understands their needs.
  • Identifies new sales opportunities and communicates them internally. Materials and supply - Coordinates, prepares and ensures that all materials, parts, tools and equipment are available and at the appropriate quality for Service activities.
  • Documentation and reports - Prepares all documents and reports to be signed by the customer representative.
  • Reports work done in a timely manner and follows up when needed. Troubleshooting - Proactively identifies potential equipment failures and requests proactive corrective actions.
  • Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future. Operational excellence - Proactively identifies suggestions for product and quality improvement and communicates them further in the HAPG organization.
  • Provides recommendations to management to improve operations and customer service. Health, safety and integrity - Applies safety rules and safe practices as well as environmental responsibilities. Assesses risks and safety hazards and implements actions to ensure people and equipment safety. Reports unsafe practices and incidents.
  • Living Hitachi Energy core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

  • You hold a bachelor's in Electromechanical Engineering.
  • Required more than 5 years of experience.
  • Proficiency in both spoken and written Dutch, French and English.

More about us:

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 40,000 people in 90 countries and generate business volumes of approximately $10 billion USD.

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