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Sales Support Engineer

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Location: Vadodara, Gujarat, India
Job ID: R0017593
Date Posted: Mar 4, 2024
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Company Name: HITACHI ENERGY INDIA LIMITED
Profession (Job Category): Sales, Marketing & Product Management
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Description

Supports the local sales organization/customers in determining the most technically appropriate and cost-effective solutions and in the preparation of demanding offers. Provides technical support during the technical meeting, product presentations and negotiations and offers product/solution/service-related training.

  • Prepares/supports preparation of technical/commercial offers based on customer specification requirements, Local Business Unit/feeder factory indications and Sales organization directives.
  • Participates in the kickoff meeting organized by the project team.
  • Defines cost for the proposed solution and communicates to sales organization.
  • Ensures completion of Project Risk Review documentation in accordance with Hitachi Energy Group and internal policies.
  • Coordinates with internal functions the analysis of legal, contractual clauses, risks and costs associated with the project.
  • Analyzes and evaluates specific technical issues and associated risks.
  • Analyzes customer needs and competitor offers through general market information and information provided by the Sales organization
  • Performs lost proposal analysis, identifies potential cause, and recommends future actions in cooperation with Sales/Local Business Unit to obtain better future results.
  • Ensures the preparation of technical and financial aspects of the offer, indicating prices and trading conditions. Ensures the definition of items to be included in proposals.
  • Defines the most suitable technology and product type(s) to be used based on application characteristics. Defines the configuration in accordance with bid commercial needs and requested quality metrics.
  • Negotiates suitable consortium/subcontract agreements and relevant work allocation with bid partners, as applicable.
  • Collects all relevant documentation for the proposal and records the decisions and hypothesis rationale adopted during its development. Manages the first technical inspection to retrieve all the information needed to prepare the proposal.
  • Obtains cost information from relevant internal contacts.
  • Ensures the needed technical support to sales managers during technical meeting with customers.
  • Participates in negotiations with customer on technical, contractual, and commercial content of the proposal.
  • Coordinates with internal functions the analysis of legal, contractual clauses, risks and costs tied to the project.
  • Living Hitachi Energy core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

Qualification

  • Degree qualifications in Engineering (electrical) or recognized equivalent.
  • Minimum 5 years of experience in Sales and Marketing.
  • Minimum 2 years of experience as Tendering Engineer.
  • Knowledge of AIS substation equipment: Instrument Transformers/ Live Tank Breakers / Disconnectors & Earthing
  • Switches.
  • Prior experience in Utilities tendering process.
  • Deep knowledge and understanding to the electrical engineering industry.
  • Estimating and tendering experience (MS Excel based system).
  • Computer literacy and competent in using SFDC (preferable), MS Word, MS Excel
  • Good communication skills and assertive business acumen.
  • Time management, co-ordination, accuracy, attention to detail and performing in a pressure environment are necessary.
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