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Field Service Technician (Hitachi Industrial Equipment & Solutions America, LLC)

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Location: Elk Grove Village, Illinois, United States
Job ID: R0019066
Date Posted: Oct 6, 2023
Segment: Connective Industries
Business Unit: Hitachi Industrial Equipment Systems
Company Name: HITACHI INDUSTRIAL EQUIPMENT & SOLUTIONS AMERICA, LLC
Profession (Job Category): Engineering & Science
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Description

***This is a position for Hitachi Industrial Equipment & Solutions America, LLC ***

Responsibilities:

  • Start up and installation of industrial printing systems which include thermal ink jet printers, small and large character printers, CIJ printers, laser printers and labeling equipment.
  • Perform repairs and maintenance on equipment at customer sites.
  • Provide customer training on the use and maintenance of equipment during installations and as requested by customers.
  • Perform trials/demos with equipment at customer sites.
  • Document service calls and installations when completed by filling out service reports.
  • Provide technical support to customers by phone, email or on-site visits.
  • Follow up on installations and trials/demos.
  • Occasional preparation of trade shows/exhibitions.
  • Report daily to the service manager on the progress/status of demos, trials, installations,

service calls and or repairs.

  • Work with Sales, Service and Management to grow business.
  • Be willing to learn new equipment/ processes, by attending training and/ or participating in educational opportunities. Training might require some travel within the United States.
  • Be willing to travel and support the product line where needed.
  • Provide support to our customers during normal working hours, Monday through Friday, 8am to 4:30pm.   After hours and weekends will occasionally be necessary.

Requirements:

  • Field service experience, specifically with industrial CIJ printers, case coders, labeling equipment and laser printers is a plus.
  • AS degree in electronics or equivalent training/experience in the industrial printing and labeling industry.
  • General knowledge of hydraulic, pneumatic, and mechanical systems.
  • Self-starter - able to work independently while still communicating to the customer and supervisor.
  • Strong attention to detail.
  • Take and follow direction and established processes.
  • Positive contribution and collaboration for continuous improvement.
  • Excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Proficient in the use of computers (e.g., Word and Excel).
  • Bilingual English/Spanish preferred but not required.
  • Must be willing to travel and work overtime when necessary.
  • Ability to lift and carry 60 lbs. of equipment for a short distance.
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