HIESA - Sr. Field Service Technician

Description

Job Title: Sr. Field Service Technician

Reports To: Service Technical Assistant Manager

Locations: Ontario, CA (2) & Elk Grove, IL (1)

Status: Regular-Full Time

Duties and Responsibilities:

• Start up and installation of industrial printing systems which include thermal ink jet printers, small and large character printers, CIJ printers, laser printers and labeling equipment.
• Perform repairs and maintenance on equipment at customer sites.
• Provide customer training on the use and maintenance of equipment during installations and as requested by customers.
• Perform trials/demos with equipment at customer sites.
• Document service calls and installations when completed by filling out service reports.
• Provide technical support to customers by phone, email or on-site visits.
• Follow up on installations and trials/demos.
• Occasional preparation of trade shows/exhibitions.
• Report daily to the service manager on the progress/status of demos, trials, installations, service calls and/or repairs.
• Work with Sales, Service and Management to grow business.
• Be willing to learn new equipment/ processes, by attending training and/ or participating in educational opportunities. Training might require some travel within the United States.
• Be willing to travel and support the product line where needed.
• Provide support to our customers during normal working hours, Monday through Friday, 8am to 4:30pm.   After hours and weekends will occasionally be necessary.

Qualifications:

• Field service experience, specifically with industrial CIJ printers, case coders, labeling equipment and laser printers is a plus.
• General knowledge of hydraulic, pneumatic, and mechanical systems.
• Self-starter - able to work independently while still communicating to the customer and supervisor.
• Strong attention to detail.
• Take and follow direction and established processes.
• Positive contribution and collaboration for continuous improvement.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Proficient in the use of computers (e.g., Word and Excel).
• Bilingual English/Spanish preferred but not required.
• Must be willing to travel and work overtime when necessary.
• Ability to lift and carry 60 lbs. of equipment for a short distance.

Education:

• AS degree in electronics or equivalent training/experience in the industrial printing and labeling industry.

For California nly (as required by California’s Pay Transparency for Pay Equity Act (SB 1162): The expected salary for this position in our California office is $40,838-$51,048.  Pay is determined based on a variety of factors including, but not limited to, depth of experience in the practice area.  Employees are eligible to participate in Hitachi America’s variable pay program, subject to the program’s conditions and restrictions.

Hitachi Industrial Equipment & Solutions America, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.