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Service Contracts and Warranty Administrator

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Location: Wellington, Wellington, New Zealand
Job ID: 9QQCK_1683760335
Date Posted: Jun 1, 2023
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: CablePrice (NZ) Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About us

CablePrice (NZ) Ltd is a subsidiary of Hitachi Construction Machinery Co. Ltd with a nationwide sales, parts and service network. CablePrice is New Zealand's exclusive authorised dealer for Hitachi Construction Machinery, Bell Equipment, McCloskey International, HSC Cranes, Montabert, MB Crushers and Isuzu Industrial and Marine Engines. Furthermore, CablePrice is the authorised sales, parts and service dealer for the full range of Mercedes-Benz, Freightliner and Fuso trucks in the South Island, and the authorised sales, parts and service dealer for Isuzu Trucks in Wellington, and as of recently the full range offered IVECO from their light commercial, 4x4, right up to heavy duty on and off hi-way truck range in Palmerston North and Hasting.

The Opportunity

Due to an internal promotion, we are looking for a Service Contract and Warranty Administrator to join our wider Superstar Administration Team in our head office based in Seaview. This role will see you administer service contract billing and process warranty claims to ensure the process is followed across the country to comply with the company and manufacturers policies and procedures. You will also process all relevant branch work orders and monitor department costs and coding as well as liaise with branches regarding errors or issues affecting the processing of jobs.

To be successful in this role you will need:

  • The ability to perform under pressure and to prioritise and multitask in a time-driven environment
  • Outstanding attention to detail
  • Exceptional verbal and written communication skills.
  • The ability to multitask
  • Excellent interpersonal skills
  • A high level of computer literacy with experience in Microsoft Suits
  • To be able to work autonomously in a fast paced environment
  • Previous experience in a claims, insurance or warranty role is very desirable

CablePrice can offer you:

  • A rewarding and competitive remuneration package
  • Health insurance premiums with Southern Cross
  • A permanent full-time opportunity and long term job security
  • Significant in-house training and career enhancement opportunities
  • Interesting and varied work in well-equipped, modern facilities
  • Work for a well-established, reputable company in a supportive team who want to see you succeed!

Our people are the key to making CablePrice a successful company. We encourage an innovative, fun work environment and a positive culture. Our people are engaged, motivated and we work hard to keep it that way. We invest in our employees with ongoing coaching, training and career development as well as succession planning and promotion from within. So what are you waiting for? We are shifting up a gear and driving towards a strong future as a total solutions provider.

APPLY NOW and be Powered to Succeed!

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