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Account Manager (f/m/d)

Location: Mannheim, Baden-Württemberg, Germany
Job ID: R0021372
Date Posted: Sep 28, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Profession (Job Category): Sales, Marketing & Product Management
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Excited to grow your career at Hitachi?

Hitachi Energy is looking for an enthusiastic and Strategic Account Manager for large German Railway Projects.

You will play an important role in Hitachi Energy’s growth strategy. You are tasked with maintaining and expanding relationships with the strategically important customer, and will focus on achieving sales targets, managing sales pipelines, ensuring customer satisfaction, and implementing strategic account planning. You will represent the entire range of Hitachi Energy's products, systems, and services and will be comfortable in being the key point of contact between client and the organization.

Your responsibilities

  • Lead the development and implementation of the account plan to include designing the executive relationship strategy and coverage plans, prioritizing the opportunities, identifying targets for each Business Unit/Product Group, revenue, and growth for the account.

  • Identify the key business drivers of the customer's business and business environment and interpret the impact and opportunity for Hitachi Energy.

  • Develop sales strategies by providing the customer’s current business and long-term plans.

  • Develop sales targets for profitable growth and implement a structured process to ensure their achievement.

  • Customer Relations: Act as the main point of contact for resolving customer issues, monitor customer claims, and facilitate customer negotiations.

  • Customer Knowledge: Develop and maintain a detailed understanding of the customer's business strategy, purchasing behavior, decision-makers, customer business drivers, economic trends, and competition.

  • Volume and Profit: Focus on volume, mix, and profitability targets when selling products/solutions/services to customers.

  • Market Activity: Monitor competitor activity within each account, formulating and implementing appropriate response strategies

Your background

  • Degree at BSc/MSc level, electrical Engineering or Industrial Engineering or similar

  • Experience of managing large customer relationships and a proven track record of developing accounts to increase lifetime value

  • Proven record of driving business development strategies to achieve business growth

  • Experience in leading and/or delivering complex solution-based opportunities

  • Excellent customer and stakeholder management skills, up to C-level

  • Well-developed problem-solving and analytical abilities

  • Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person

  • Knowledge of the transportation market in the industry is preferred

  • Fluently German and English

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