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Collaborative Operations Portal Agent

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Location: Chennai, Tamil Nadu, India
Job ID: R0022218
Date Posted: Jul 3, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Profession (Job Category): Communications & Corporate Affairs
Job Type (Experience Level): Entry Level
Job Schedule: Full time
Remote: No

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  • Be the first point of contact and gateway to more advanced services, which will provide first line support to our customers and the global HE network.
  • Registering, creating, approving and assigning user roles in COP.
  • Responding to incoming inquiries via telephone, e-mails, web- and other possible channels efficiently with confidence and professionalism.
  • Be a customer advocate for timely response to issues and for problem resolution and escalation.
  • Report all activities taken toward resolving customer issues.
  • Able to multitask and maintain an organized work environment.
  • Where required, support customers during run time activities and provide online trouble shooting support and resolution.
  • Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
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