Collaborative Operations Portal Agent
This job posting is no longer active.
Location:
Chennai,
Tamil Nadu,
India
Job ID: R0022218
Date Posted: Jul 3, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Company Name: HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED
Profession (Job Category): Communications & Corporate Affairs
Job Type (Experience Level): Entry Level
Job Schedule: Full time
Remote: No
Description
- Be the first point of contact and gateway to more advanced services, which will provide first line support to our customers and the global HE network.
- Registering, creating, approving and assigning user roles in COP.
- Responding to incoming inquiries via telephone, e-mails, web- and other possible channels efficiently with confidence and professionalism.
- Be a customer advocate for timely response to issues and for problem resolution and escalation.
- Report all activities taken toward resolving customer issues.
- Able to multitask and maintain an organized work environment.
- Where required, support customers during run time activities and provide online trouble shooting support and resolution.
- Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
