Senior Manager Global Spares Planning

Meet our Team

We represent Hitachi Vantara to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is celebrated and shared. Our solutions bring value to every line of business and we need people like you to build those deep relationships and to passionately articulate our value proposition.

What you'll be doing

• The Senior Manager Global Spares Planning leads important aspects of Service Parts Supply Chain - forecasting, planning, deployment and rebalancing of Service spare parts
• Leads the day-to-day operations of planning professionals and provide high-level direction and support
• Create, own & improve metrics, dashboards and workflows and play a support role in other supply chain activities like repair operations, inventory optimization & regional planning
• Create an annual operating plan for spare parts procurement
• Create global monthly forecast using Forecasting Tool for Service spare
• Spares planning is also expected to make modifications to the forecast in line with known quality issues, upgrade programs and any other business considerations
• Manage forecasts for new and repaired parts so that availability is maintained at the recommended levels and inventories within agreed upon targets
• Maintain a line of active communication with the repair vendors
• Liaison with service engineering and product development teams to handle forecasts for new product introduction and end of life products
• Liaison with CS&S management teams and finance to review current buy plans and metrics
• Give specific attention to shortage parts and stocked out parts and create a recovery plan for every single part, working with the global service supply planner and global supply chain team
• Maintain key SOPs and Work Instructions for managing specific situations in the Forecasting Tool
• Play a key role in the continuous improvement of Service Parts Planning Software
• Support US region and Global supply planner as appropriate
• Work with global regions to determine excess inventory and lead computation of rebalance/redeployment opportunity
• Work with parts planning software vendor to find solutions for any problems encountered and put corrective actions in place
• Maintain dashboards, metrics and other Service Supply Chain relevant analytics as decided and agreed upon

What you bring to the team

• Thorough knowledge of Service supply chain activities, preferably relating to Storage industry
• Inventory Management, Planning & Forecasting, Order Management & Delivery and Escalation Management
• Specific hands-on experience with Service Parts Forecasting Tools like Servigistics, XELUS, Baxter Planning, etc. will be a big plus
• Critical thinking and Multi-Tasking, able to work cross functionally and globally
• Excellent communication skills
• Minimal direction
• Innovative ideas and approaches
• Bachelor's Degree or equivalent experience in Business, Supply Chain or Logistics
• At least 3-5 years of hands-on experience in Service Planning, Supply Chain & Fulfilment Operations

Our Company

Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage as we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed, and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Our Values

We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours, and flexible arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:

Wa - Harmony, Trust, Respect
Makoto - Sincerity, Fairness, Honesty, Integrity
Kaitakusha-Seishin - Pioneering Spirit, Challenge