Parts Sales Manager

Description

Summary of the position:

A highly visible role managing all aspects of the branch parts operations team.  Provide parts costing and overall parts support to shop operations related to equipment rebuilds and repairs.  Ensure organizational and operational goals (sales, safety, excellence) are met.

This position is located at California Compression Compressed Air Systems, 4659 Las Positas Road, Livermore, California, and reports to the General Manager.

Duties and responsibilities:

• Lead the implementation of and drive branch best practices within the department.
• Oversee the achievement and maintenance of established customer service excellence levels and standards.
• Plan, prioritize, and delegate work tasks to ensure proper functioning of the department.
• Lead the team in effective sales of aftermarket parts and service (PM’s) – achieve established sales and margin goals for the group.
• Prospect for new customers, convert competitive accounts, penetrate deeper into existing accounts, and protect current customers share and spend.
• Manage parts sales and ordering cycle from inquiry / quote to shipment / invoicing.
• Support shop operations (rebuilds and repairs) with parts identification, vendor selection, costing and availability.
• Manage shop operations parts orders from PO to invoicing.
• Review customer complaints and address Net Promoter Score (NPS) low survey results with customer and parts / warehouse team.
• Resolve complex and escalated customer service issues.
• Evaluate and manage staff performance.  Identify and address staff training and coaching needs.

Qualifications:

Education:

• High school graduate (or GED) required
• Associates degree in business related discipline preferred.

Professional experience:

• Management of call center (inside sales) or customer service team.
• Prior experience leading/managing a diverse team.
• Prior experience with coaching, mentoring, team building.
• Familiarity with / experience with SAP preferred.
• Compressed air experience preferred.
• Proficiency in Microsoft Office applications
• Working Knowledge of an ERP System (Field Servio and or Sullinet)

Key behaviors:

• In-depth knowledge of customer service principles and practices.
• Strong organizational and planning skills.
• Business and sales minded.
• Ability to collaborate and build relationships across the organization.
• Excellent verbal and written communication skills.

Direct reports:

• Parts Procurement Specialist
• Warehouse Coordinator

The successful candidate is responsible for complying with Hitachi Global Air Power US Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power US is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.