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IT Application Manager

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Location: Krakow, MA, Poland
Job ID: R0023797
Date Posted: Feb 7, 2024
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Company Name: HITACHI ENERGY SERVICES SP. Z O.O.
Profession (Job Category): IT, Telecom & Internet
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: Yes

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Description

  • Support the application lifecycle and strategy, including planning, development, implementation, and maintenance.
  • Ensure service design alignment with IT standards and best practices.
  • Manage supplier relationships and ensure effective collaboration and communication.
  • Monitor and enforce Service Level Agreements (SLAs) with suppliers and vendors.
  • Oversee Service Catalogue Management to ensure accurate documentation of services provided.
  • Implement and maintain Availability Management processes to ensure high system availability and minimize downtime.
  • Ensure the high quality of service operation by effectively managing incidents, events, and problems.
  • Lead change management activities, including release, deployment, testing, and validation.
  • Manage the configuration of applications and ensure accurate documentation.
  • Promote and ensure high-quality knowledge management practices to facilitate efficient troubleshooting and decision-making.
  • Monitor and control yearly application costs, ensuring they are in line with the allocated budget.
  • Ensure the availability and accuracy of technical documentation for the applications in scope.
  • Collaborate with the Cyber Defense Center to provide Vulnerability Management services, identifying and mitigating potential vulnerabilities in a timely manner.
  • Perform activities required by Internal Controls, particularly in cases where the application is ICOFR (Internal Controls over Financial Reporting) relevant.
  • Maintain close interactions with application owners, fostering strong relationships and effective communication.
  • Drive continuous improvement initiatives to enhance the performance, efficiency, and reliability of applications and related processes.
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