IT Application Manager

Description

• Support the application lifecycle and strategy, including planning, development, implementation, and maintenance.
• Ensure service design alignment with IT standards and best practices.
• Manage supplier relationships and ensure effective collaboration and communication.
• Monitor and enforce Service Level Agreements (SLAs) with suppliers and vendors.
• Oversee Service Catalogue Management to ensure accurate documentation of services provided.
• Implement and maintain Availability Management processes to ensure high system availability and minimize downtime.
• Ensure the high quality of service operation by effectively managing incidents, events, and problems.
• Lead change management activities, including release, deployment, testing, and validation.
• Manage the configuration of applications and ensure accurate documentation.
• Promote and ensure high-quality knowledge management practices to facilitate efficient troubleshooting and decision-making.
• Monitor and control yearly application costs, ensuring they are in line with the allocated budget.
• Ensure the availability and accuracy of technical documentation for the applications in scope.
• Collaborate with the Cyber Defense Center to provide Vulnerability Management services, identifying and mitigating potential vulnerabilities in a timely manner.
• Perform activities required by Internal Controls, particularly in cases where the application is ICOFR (Internal Controls over Financial Reporting) relevant.
• Maintain close interactions with application owners, fostering strong relationships and effective communication.
• Drive continuous improvement initiatives to enhance the performance, efficiency, and reliability of applications and related processes.