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Service Support Specialist

Location: Chennai, Tamil Nadu, India
Job ID: R0025426
Date Posted: Sep 25, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Profession (Job Category): Engineering & Science
Job Type (Experience Level): Entry Level
Job Schedule: Full time
Remote: No

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Company Information:

Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable, and modern energy for all. We help to power your home, keep the factories running, and our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

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About the business:

The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 2300 skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. However, over the last decade, it has evolved to become the largest Operations hub. The India Operations Centre team at Chennai, Bangalore and Gurugram supports Hitachi Energy’s units in more than 40 countries across a wide portfolio of all the four business units in Hitachi Energy To date, the team has executed engineering and commissioning for projects in more than 80 countries.


  • Experience with SAP/REIWA/ARIBA/VIM System

  • Onboarding/ registering of suppliers and or customers.

  • Vendor / Customer management tool ( MDG Tool).

  • Order handling in SAP (Booking, follow-up with planning, Order Confirmation, Delivery follow-up, Shipping process.

  • Request for quotation from Suppliers for equipment required to execute TRES Service order – Mainly Contractors, machinery mobilization such as crane, testing team, transportation, etc.

  • Creation of Purchase Requisition’s (PR) and Purchase Order’s (PO) – For Service orders related spares & services.

  • Sending the POs to suppliers, sub-contractors, factories and request for order acknowledgement (OA)

  • Constant tracking / follow up with local service providers. Follow up with local and overseas suppliers for their shipments and ensuring they are delivered on time.

  • Liaise with freight forwarders w.r.t to shipments pickup, custom clearance.

  • Invoicing customers in ARIBA system, REIWA and send them to customers for payment processing.

  • Process/ Code invoices for payment.

  • Resolve dispute invoices and liaise with accounts for unpaid/due invoices.

  • Contact Suppliers if needed.

  • Payment follow-up together with TRES Sales

  • CCRP creation, follow-up and settlement together with TRES Sales.

  • Entering Timesheets in SAP/REIWA system against projects.

  • Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.


  • Bachelor’s degree in electrical engineering.

  • 2-5 years of experience, with a combination of Engineering and Order Handling experience

  • Knowledge in Transformer & Transformer Service portfolio - preferred.

  • Basic understanding of Electrical and Mechanical systems.

  • Good SAP knowledge.

  • Proficiency with MS Suite mainly word and Excel, CRM and BI tool landscape.

  • Capability to read and understand BOM.

  • Ability to interpret product specifications.

  • Ability to understand equipment required for transformer installation and testing.

  • Good written and verbal communication skills with strong organization and time management.

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