Job ID: R0024708
Date Posted: Sep 30, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Company Name: HITACHI ENERGY LTD
Profession (Job Category): IT, Telecom & Internet
Job Type (Experience Level): Experienced
Job Schedule: Full time
As part of our growth strategy, Hitachi Energy is currently engaged in a multi-year project (Reiwa) to upgrade our core ERP systems to SAP S/4HANA, standardize our IT application landscape and digitize our business processes to meet the needs of our expanding business. The SAP Process Excellence (SPEX) team supports the 50+ transformer factories and service centers in 19 countries to optimize the value of our SAP investments by leveraging best practices to optimize end-user experience, assisting the local teams with training and issue resolution, and identifying opportunities for system enhancements.
As we deploy the new SAP S/4 solution, you will be responsible for providing support to our South American region, working with the factory leads and key users in the Spanish speaking countries to provide training and support to end users, assist users with the creation and resolution of tickets, and document change requests. You will work closely with our IT support team and management to ensure the ERP system is functioning smoothly and to continuously improve user experience.
This role is to support our Spanish speaking countries in South America. Our most critical site in this region is Pereira, Colombia, therefore our ideal candidate would work on-site at the Pereira factory and support other Spanish American countries remotely. We will consider other locations in Colombia as long as the candidate is able and will to spend at least 75% of their time in Pereira.