Description

As Continuous Improvement Leader you are responsible for leading projects / initiatives to continuously improve our services, processes along the Voice of Customer.

We in Office of the Head of IT (OHIT) are a dynamic team and strive for excellence by actively shaping the transformation of our IT organization.

Join our team and elevate your potential!

Your responsibilities

• Managing the CI Pipeline Run or support strategic improvements projects and delivering process management utilizing L6S and other CI methodologies like PDCA, 8D

• Identify and tracking costs / benefits associated to improvements

• Distills large amounts of quantitative and qualitative data into synthesized, actionable insights by using various statistical methods, such as correlations and regressions

• Training, Coaching and creating relevant material

• Analyzing data and provide relevant reports and lead improvement initiatives

• Derive insights and conclusions based on the data

• Use the knowledge of the concepts of the Customer Value and Voice of the Customer based on the Lean Six Sigma and apply it within assigned responsibility

• Continuously improve the data collection, measurement, and analysis process

• Constantly review projects processes and tolls quality and costs to guarantee operational excellence and propose improvements

• Convey compelling insights to the varying levels within the organization using storytelling techniques and delivering presentations

Your background

• Technical university degree

• 7 - 10 years of professional working experience as a Continuous Improvement professional

• GB Certification or higher

• Excellent communication and relationship-building capabilities

• Highly collaborative work style which includes working effectively across all organizational levels

• Strong command of English, including excellent writing and presentation skills

• Analytical, evaluative, and problem-solving abilities