Job ID: R0024262
Date Posted: Jun 30, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Company Name: HITACHI ENERGY LTD
Profession (Job Category): Quality Management
Job Type (Experience Level): Experienced
Job Schedule: Full time
We’re looking for passionate and driven individuals!
As Quality & Operational Excellence Specialist you coordinate various activities to improve the quality culture of our IT Organization by assuring further development of IT processes to ensure customer satisfaction. Analyzing customer feedback data on various IT related services and synthesizing those insights with the goal of informing, supporting and influencing IT stakeholders to continuously improve the customer/user experience.
We in office of the Head of IT (OHIT) are a dynamic team and strive for excellence by actively shaping the transformation of our IT organization.
Join our team and contribute to our mission!
Develop and maintain the quality management capability
Act as key speaking partner related to quality management in IT
Process mapping, maintaining, developing and implementing necessary processes
Driving process commonality , harmonization and simplification across the process value chain
Work across teams and stakeholders to drive data driven process of improvements
Introduce and support operational excellence process
Use tracking and reporting systems to prepare plans, drive activities and changes required to obtain the level of operational excellence
Responsible to measure and facilitate team performance in the area of operational excellence
Design and implement customers’ (users’) surveys and other feedback mechanism/process to appropriately capture customer perceptions
Serve as a subject matter expert on customers’ (users’) perceptions of service provided by IT
Lead the process of customer satisfaction measurement and derive insights from the measurement and analysis with the goal of informing, supporting, and influencing stakeholders and teams across IT to continuously improve the customer/user experience
Utilize customer feedback to influence operational changes to better serve IT customers (users)
Build strong relationships with business teams across the organization to bring the voice of the customer to the conversation
Convey compelling insights to the varying levels within the organization using storytelling techniques and delivering presentations
5+ years of experience working within global IT operations
5+ years of experience driving excellence and innovation programs
Proven working experience in project management
Excellent communication and relationship-building capabilities
Preferred: Green Belt Six Sigma qualified.
Analytical, evaluative, and problem-solving abilities