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Operation & Maintenance Quality Manager

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Location: Riyadh, Ar Riyāḍ, Saudi Arabia
Job ID: R0021286
Date Posted: Oct 2, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Rail
Profession (Job Category): Other
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Hitachi Rail is looking for an enthusiastic self-motivated Operation & Maintenance Quality Manager who thrives in a fast-paced environment. The successful candidate is comfortable performing a wide range of tasks from administrative to strategic. The position is based in Riyadh, Saudi Arabia.

Who We Are

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 14,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.


Ensures support to the Project Director and the project management team regarding all quality related issues on a Operation & Maintenance project to support its objective achievement in terms of quality, supplier & subcontractor quality, and customer satisfaction. Leads the implementation, maturity assessment and improvement of all processes along the entire value chain to improve customer satisfaction and increase profitability in a safe working environment across the project.

Key areas of responsibility:

Cooperating with the customer and the Consortium organisation on Project Quality issues and ensuring ownership of actions to resolve it. Enabling and coaching all project team members to evaluate risks, problems and solutions from a quality and customer/stakeholder point of view.
Analyzing transferability of experience between projects as well as planning Quality Assurance activities to reduce all forms of risk. Collaborating with the project team to develop schedules, estimates, forecasts, and budgets for quality activities.
Applying project quality procedures and plans and ensuring appropriate implementation and compliance from the project team.
Certifying effective internal controls system (project, supply, site) is in place to verify that processes continue to meet customer and stakeholder requirements, validating that control plans are applied and effective in mitigating prioritized risks. 
Performing audits on project delivery and ensuring the use of Quality data analytics from all aspects of the operation to identify risks, failures and nonconformances within the local business, its suppliers and customers. Ensuring that appropriate corrective and preventive actions are taken, and solutions are managed to closure.
A Manager (M3) manages experienced professionals who exercise latitude and independence in assignments. Responsibilities typically include: 
Policy and strategy implementation for short-term results (1 year or less). 
Problems faced are difficult to moderately complex. 
Influences others outside of own job area regarding policies, practices and procedures.

Accountabilities include but are not limited to the following:

Ensure competent contribution to Project team activities through PQE, by: participating in the kick off meeting; defining the SOW for remote activities; updating QA Cost Estimation; establishing and updating the Project Quality System (Quality Plan and Procedures); proposing the Project Quality Report; establishing the Software Project Quality Plan (with support from WPL); and developing suitable quality KPIs.  Ensure training sessions with reference to the Project Quality System (including updates) or help coordinate process-specific training such as Teamcenter. Ensure interface, as a support to the Project Manager, with the client, partners, suppliers and third parties with reference to the quality aspects (not technical issues).  Ensure interface, as a support to the Project Manager, with the client, partners, suppliers and third parties with reference to the quality aspects. Verify the purchase specifications for quality aspects of package or complex supplies (quality aspects are defined as those applicable to the quality standards specified – this does not include technical aspects). Establish and update the Software Project Quality Plan (with support from PE and/or WPL) and the Configuration Management Plan (with support from PM, PE, WPLs, COM, and CM) based upon input from the applicable stakeholders.  Establish and maintain the Project SharePoint, giving support to the team.

In this specific role also some activities as Document Controller shall be performe

Shared Accountabilities:

Support the PM for the performance of the Project Management Reviews (shared with the Project Manager) Support the Project Team for a constant formalisation of records (shared with the project team) Support the PM in the recording and follow up of Stakeholder Satisfaction data (including claims) (shared with the PM) Support the PE in the organisation and performance of Design Reviews from the training and start up point of view (shared with the PE) Promote and contribute to the definition of the project document template and project coding (shared with the PE) Promote the use of Teamcenter and Share Point, from the start up and procedural point of view (shared with the Project Team) Support Manufacturing, Construction and Commissioning for the preparation of Test Reports and use of forms from the start up point of view (shared with Manufacturing, Construction and Commissioning) (this includes advise on configuration and content – but not creation or revision of the reports) Support the COM for the software management and use of relevant forms, from the procedural point of view (shared with the COM) Support the PE and the COM for the definition and management of FRACAS, from the procedural point of view (shared with the PE and the COM) Ensure that the testing and inspection process is implemented effectively (shared with the project team) from a process compliance perspective. Support, together with the Project Team, the definition of the correction of the nonconformities and ensure the performance of the corrective actions) including the recording in Audit database (shared with the project team) Support Construction, Commissioning and Maintenance for the solution of nonconformities and use of forms, from the procedural point of view (shared with construction, commissioning and maintenance) Support the Project Team in the definition and updating of the planning documents (Project Management Plan, Engineering Management Plan, Design Plan, etc.) (shared with the project team) Support the WPLs, the PE, the COM and the CM for the management of the change requests and use of forms, from the procedural point of view (shared with the project team) Support in structure and procedure to be agreed with client for handover files (shared with the project team)


Required Skills & Experience

Education: University Degree (Engineering) or Equivalent Technical background

Experience: From 5 up to 10 years of Business experience

Knowledge & Skills

  • Applicable Standards and Certification knowledge (ISO, IRIS, CMMI, CENELEC….)
  • Auditing Standards (ISO 19011) and techniques
  • Organization techniques and process management knowledge
  • Risk Management Suppliers qualification and monitoring processes and methods of Project Management
  • Cost estimating techniques knowledge and Budgeting knowledge

  • Value Creation
  • Market and Customer Orientation
  • Excellence in Achieving Assigned Objectives
  • Human Capital Development
  • Business Awareness
  • Collaboration and International Development
  • Innovation and Change Management
  • Mobility Mindset
  • Key Accountabilities:


Hitachi Rail employees enjoy a comprehensive benefits package including Competitive Pay, Medical Insurance, Short & Long Term Disability, Life & Accident Insurance, Flexible Spending Accounts, Savings Plan, and Paid Vacation. We also offer a number of Work/Life Programs such as Flextime and a variety of Training and Development opportunities.

We thank all applicants for their interest; however, only those under consideration will be contacted. Join us at www.Hitachi

It is our commitment at Hitachi Rail to create a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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