IT Service Manager ECM

Description

We are seeking a highly experienced and skilled IT Service Manager to join our dynamic team. As the IT Service Manager, you will be responsible for overseeing and managing our organisation's operations for specific IT services in the area of Enterprise Content Management with a focus on template management and document publishing solution, ensuring the delivery of high-quality IT services to our internal stakeholders. You will lead a team of IT professionals and collaborate with cross-functional teams to implement best practices and ensure the effective functioning of our IT infrastructure.

Responsibilities:

• Develop and implement IT service management strategies, policies, and procedures.
• Manage a team of internal and external IT professionals, ensuring performance and growth.
• Establish and monitor service level agreements (SLAs) and performance metrics.
• Collaborate with stakeholders to align IT service requirements with business goals.
• Plan, deploy, and support IT systems, infrastructure, and applications.
• Drive continuous improvement initiatives for optimized IT service delivery.
• Manage relationships with vendors and external service providers.
• Provide leadership during critical incidents and problem resolution.
• Stay updated with industry trends and recommend innovative solutions.

Requirements:

• Bachelor's degree in IT, Computer Science, or related field (Master's preferred).
• Proven experience as an IT Service Manager in a large organisation.
• Strong knowledge of IT service management frameworks (e.g., ITIL).
• Excellent leadership, problem-solving, and decision-making skills.
• Proficiency in project management methodologies and tools.
• Exceptional communication and interpersonal abilities.
• ITIL certification desirable.