Hitachi ZeroCarbon Customer Strategy Business Analyst

Description

Hitachi ZeroCarbon Customer Strategy Business Analyst

About Hitachi Social Innovation

The Social Innovation Business (SIB) addresses the world’s most challenging social and environmental challenges. By focussing on more efficient usage of assets and systems, we extract value to reach outcomes that matter for business and society – what we call the double bottom line. Combining 100+ years of experience in operational technology (OT) and 60+ years in IT, we harness Hitachi’s broad capabilities in R&D to deliver cutting edge AI and IOT solutions in the core areas of transport, manufacturing and energy.

About Hitachi ZeroCarbon

Incubated within SIB, Hitachi ZeroCarbon (HZC) is Hitachi’s first social innovation scale-up business, launched in 2021. HZC provides solutions for commercial vehicle and public transport fleets across Europe, using a wider perspective on energy opportunities to improve fleet total cost of ownership and facilitate the transition to zero carbon. We aim to simplify and de-risk the process of switching to electric vehicles (EVs) by offering a comprehensive end-to-end approach, considering not just vehicles and charging infrastructure, but also financing, optimisation, energy procurement, as well as potential for energy storage and on-site generation. HZC is on an exciting growth trajectory as we scale up and globalise from our first customers in the UK and Europe to APAC and beyond.

Role Overview

This role will be within the HZC Customer Strategy team based at our London office, but with rotations in two other teams in the first 12 months. Depending on business requirements at the time, the successful candidate will be able to choose the teams they join during their rotations around the business. Reporting to the Head of Customer Strategy, you will help to develop and deliver customer projects, and continue to shape the strategy processes, metrics and methodologies to position the business for growth. This varied role will provide the opportunity to engage with stakeholders across the business, its customers and its partners. You will be expected to build trusted relationships with customer stakeholders, and critically evaluate current practices, identify opportunities for improvements and build a case for change. Working within a small and talented team, you will be comfortable to provide and receive peer coaching to share skills and expertise.

Main Tasks & Responsibilities

Customer delivery

• Work with the Customer Strategy, Sales and Operations teams to support customer engagements, with a particular focus on analysing operational data to develop a fleet electrification strategy and pre-sales support to assess needs and build the business case
• Critically evaluate delivery approach and processes, and identify opportunities for improvement
• Support resource planning

Internal strategy development

• Support the Head of Customer Strategy as appropriate, to:
  • Implement and continuously refine an effective set of metrics to monitor business performance and enable prioritisation
  • Review existing partner capabilities and plans and identify potential synergies or risks
  • Identify potential new partners and evaluate the extent to which they could enhance the delivery model
  • Negotiate and execute partnership memorandums of understanding
• Monitor external market trends with particular reference to developments and innovation in technology, business models and customer propositions

Innovation

• Support the Head of Customer Strategy to:
  • Identify new opportunities to extend the business offer and increase value to customers
  • Develop opportunities to run as a pilot, define scope and agree partners to involve
  • Present options to the leadership team and gain buy in to run pilot
  • Project manage delivery of pilots, building strong relationships with internal and external partners and coordinating with other team members to develop a robust methodology and deliver high quality results

Ad hoc team support

• Assist the Delivery and other teams as required
• Support other ad hoc-requests and projects
• Act as a ‘player-coach’, supporting other team members to learn and develop

The first rotation will be within the Customer Strategy team; tasks and responsibilities for other rotations will depend on teams selected by the successful candidate during their first rotation.

Person specification: Education / qualifications / experience:

• Degree in a relevant subject (Minimum 2.1 or equivalent)
• 1-2 years’ experience working in a business strategy or innovation role, for example for at a consultancy or blue-chip company
• Excellent MS Office skills, experience with other business intelligence tools (e.g. Power BI) an advantage
• Strong interest in sustainability, energy and transport

Skills & Competencies Required:

• Soft Skills:
  • Strategic thinking and analysis: ability to understand and convey complex technical concepts simply; ability to extrapolate from trends and identify implications
  • Excellent communication: ability to communicate effectively with a range of stakeholders, tailoring content and style according to audience
  • Time management: ability to maintain high quality work under time pressure
  • People skills: ability to challenge, influence and manage key stakeholders and work well within a team
• System Skills: Ability to acquire new skills quickly in order to interrogate systems; strong numeracy
• Self starter: proven ability to proactively develop and deliver a programme of activities to achieve an objective; ability to identify and pursue activities that will be supportive of business strategy

Benefits Package

Company Funded Benefits

• Generous holiday entitlement - with the option to buy up to an additional 5 days per year
• A Holiday Banking scheme allowing you to bank untaken holiday to use another year
• Group Personal Pension
• Private Medical Insurance with self-funded option to cover family members
• Employee Assistance Programme available to all employees
• Personal Accident Insurance

Voluntary Benefits (funded by employee) including:

• Cycle To Work scheme
• Gym Membership
• Dental Insurance with option to include dependent children
• Health screening
• Dining card

Along with a market competitive salary and discretionary bonus scheme, employees have the option to work flexibly and we would be happy to discuss this with you during the hiring process.