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Service Operations Analyst

Location: Raleigh, North Carolina, United States
Job ID: R0026829
Date Posted: Sep 28, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Profession (Job Category): Communications & Corporate Affairs
Job Type (Experience Level): Entry Level
Job Schedule: Full time
Remote: No

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General Information:

Hitachi Energy is seeking for a Service Operations Analyst for it's Raleigh, NC location.

Your responsibilities:

  • Assist multiple Project Managers in the day-to-day administration of various projects.  Activities include but are not limited to booking orders; invoicing; shipping; generating transmittals; producing purchase requisitions/orders; electronic filing and processing.
  • Learn and use existing ERP systems to provide information for various aspects of proposals and projects (tax, credit, order tracking)
  • Monitor, report and drive sales leads using Salesforce reporting to management.
  • Assist with order tracking, shipping, and reporting.
  • Establish contacts with suppliers and customers to independently quote, process, and deliver small one-time parts orders.
  • Garner a basic understanding of the technology used in order to estimate service work.
  • Raise Project Manager awareness of any areas behind schedule in the scope to be expedited. 
  • Lead group meetings on the current status of all jobs based on input from various resources.
  • Work directly with customers to cultivate sales opportunities and prepare all necessary documentation to provide appropriate parts and service quotes.
  • Develop and provide routine financial reports to management to broadcast department metrics and statistics.
  • Perform mathematical calculations, organize data, prepare graphics and presentations, and assemble data packages, applying own knowledge and experience toward the resolution of problems.
  • Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:

  • Bachelor’s degree in finance or accounting or administration and a minimum of 3+ years of experience, or a special combination of education and experience and/or demonstrated accomplishments.
  • Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
  • Experience in operations, sales, supply chain, logistics, finance, data management, accounting, or business preferred or a related role.
  • Analytical mindset: ability to analyze large sets of data and provide meaningful insight.
  • Strong communication, listening, and presentation skills.
  • Ability to independently manage and prioritize tasks in a fast-paced, constantly evolving environment.
  • Attention to detail and good organizational skills.
  • Ability to successfully interface with customers, suppliers, and HITACHI ENERGY internal personnel (some international) to resolve project issues of equipment delivery and invoicing.
  • Self-starter with the capability to drive and complete assigned tasks with minimal oversight.
  • Ability to research terms and conditions to resolve issues and questions.
  • Must function well in a matrixed team setting and be well organized to accommodate requests/actions from a broad number of stakeholders.
  • Analytical ability to review financial data and identify any errors and ensure accurate reporting.
  • Advanced capability in SAP, PowerPoint, Salesforce, Word, and Excel (calculation, graphing, etc.) is required. 
  • Strong interpersonal skills to professionally manage expediting, information requests, and probing to ensure deliverables are met and potential delays are identified as early in the process as possible. 
  • Requires a thorough understanding of project management practices and logistics. Work may require adapting standard practices and procedures to cover various, moderately complex semi-technical problems and situations for which specific measures are not completely defined. Decisions are based on their own technical knowledge, skills, and established precedents.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: [email protected]. Resumes and applications will not be accepted in this manner.

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