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IT Improvement Expert - Platform & Application area

Location: Bangalore, Karnataka, India
Job ID: R0027653
Date Posted: Aug 9, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Profession (Job Category): IT, Telecom & Internet
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: Yes

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Hitachi Energy is a technology company with engineers, digital pioneers, creators, and innovators at its core. We do more than keep the lights on, our purpose is to inspire sustainable progress.

The Platform & Application (P&A) Department delivers and ensures high quality IT services for the business and are looking for an experienced professional who can take the position as IT Practices Improvement Manager.

P&A acts as key user of ServiceNow as they represent the requirements of Application Owners from across the organization. ​

At a high-level, this role will focus on (i) ServiceNow processes, (ii) Demand management and (iii) ITSM / SW development practices.

The successful candidate leverages their ITIL and application management experience to provide expertise and ownership, driving our IT excellence forward.

You will join us in the exciting journey to harmonize and mature our IT environment, enabling our purpose of powering good for sustainable energy.

Your responsibilities:

  • Defining and owning the ServiceNow processes for P&A.
  • Secure ServiceNow delivery capacity by maintaining a P&A roadmap.
  • Manage organizational change management across P&A.
  • Capture, maintain and harmonize demand requests from across the P&A organization.
  • Act as the owner of ITSM practices, specifically focusing on SW development and management.
  • Define and establish SW development practices, methods, and techniques within P&A focusing on requirement management, design, deployment and operations and maintenance.
  • Evaluate and explore tooling and future technologies to enhance SW development and management focusing on automation of Testing.
  • In addition to SW development and management drive the overall implementation and management of ITSM practices within an organization.

Your background/requirements:

  • 10-12 years of professional experience.
  • 8+ years progressive experience as part of a professional services organization, delivering application management; or equivalent experience.
  • Bachelor’s or master's degree in Information Technology, Computer Engineering, Computer Science, or equivalent work experience.
  • ITIL Foundations certification, as well as one or more additional ITIL certifications, such as ITIL Service Manager or ITIL Expert.
  • Excellent understanding of ServiceNow technology and its processes.
  • Experience with implementing or operating the ServiceNow platform.
  • Experience of defining focused ServiceNow roadmaps.
  • Experience working in a DevOps environment with a working knowledge of Lean 6 Sigma.
  • Experience with software development methodologies and frameworks, such as Waterfall, Agile, Scrum, and Kanban.
  • Knowledge of SW Testing methods and tools in particular System testing frameworks.
  • Good knowledge of Project Management and delivery.
  • Proven success driving complex issues through analysis and resolution.
  • Professional attitude: pro-active, adaptable, keen to grow and have strong interpersonal and communication skills and build good relationship.
  • Experience building a capable team to support your goals and objectives.
  • Excellent communication skills.
  • Fluent in English.

Type of work: remote

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