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Transformer Field Service Supervisor/Manager - Edmonton Alberta Region

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Location: Edmonton, Alberta, Canada
Job ID: R0027322
Date Posted: Nov 23, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Company Name: HITACHI ENERGY CANADA INC.
Profession (Job Category): Engineering & Science
Job Type (Experience Level): Management
Job Schedule: Full time
Remote: Yes

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Description

At Hitachi Energy, our purpose is advancing a sustainable​ energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

General Information:

Basic Function: Feild Service Supervisor/Manager for our Edmonton Alberta transformer field service team. It includes directing, assisting and managing a skilled team of field service techs, engineers, and contractors. This involves scheduling of resources (manpower and equipment), ensuring adherence to health, safety and environmental requirements and achieving a high level of customer satisfaction. Requires management, consultation and negotiation with customers involving installation, modification and repair of equipment and products in field locations.

Manage an organization engaged in major field service projects in support of Company products and equipment. Direct overall operations to ensure compliance with agreements and Company objectives. Proactively seek, develop, and implement initiatives to cost effectively achieve goals and ensure utmost customer satisfaction. Promote and enable professional and technical development of staff.  Required to manage and take full ownership for the field service P&L. 

Responsibilities:

  • Define, develop and introduce goals and objectives for the organization and direct the implementation of plans for their cost effective accomplishment. Maintain broad oversight of operations, anticipate and direct timely and effective responses to problems. Promote independent actions of staff to improve operations and customer relations.

  • Ensure that overall operations of the department are conducted in accordance with Company policies and procedures, and are in compliance with health and safety guidelines. Direct, promote and ensure fair and equitable treatment of staff. Provide leadership in resolving conflicts and in initiating measures to prevent recurrence.

  • Develop customer contacts and, in conjunction with other support groups establish strategies for obtaining new business and meeting financial and strategic objectives. Direct the preparation of proposals, provide technical expertise and initiate actions to ensure customer satisfaction while protecting the interests of the Company. Consult with other groups such as Business Development to provide advance information on potential business opportunities and collaborate in efforts to win contracts.

  • Oversee the department's performance relative to quality of work and responsiveness to customers' requirements, and initiate remedial measures, as appropriate. Direct continual review of the department's operations and the development and introduction of alternative approaches, methods, or equipment to more effectively accomplish objectives. Manage and ensure compliance with contractual agreements. Provide counsel and support to senior managers. Promote and arrange for training of staff and ensure they are provided with appropriate levels of guidance and direction. Manage and document employee performance and implement responsive actions

Complexity of Tasks: Requires broad knowledge of diverse transformer field service operations and related functions, and ability to independently resolve highly complex problems. Requires ability to manage full P&L, major projects, skilled and diverse staff. Communicate effectively and represent the organization, act decisively and influence decisions of senior managers and customers. Failure to properly manage the organization or erroneous decisions may seriously impact the Company's reputation and business prospects. Requires foresight to anticipate problems and recognize opportunities for cost-effectively improving operations performance and implement responsive actions.

Qualifications:

  • Often work non standard schedules at off-site locations with exposure to varying environmental conditions.

  • Experience in executing and overseeing transformer field service activities (installation, commissioning, repair, filling, life extension).

  • Technical Degree or Diploma in engineering or related field service accreditation and 7 to 12 years of experience, or alternatively, a special combination of education and experience and/or demonstrated accomplishments.

More about us

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries. In fiscal year 2020 we generated business volumes of around $10 billion USD as reported by Hitachi. www.hitachienergy.com

Only selected applicants will be contacted. 

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