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Senior Order Management Specialist

Location: Mount Pleasant, Pennsylvania, United States
Job ID: R0026836
Date Posted: Sep 28, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Profession (Job Category): Sales, Marketing & Product Management
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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General Information:

Hitachi Energy is seeking to fill one position for an Senior Order Management Specialist for its Mount Pleasant, PA location. This role is responsible for providing order management services to clients. Activities include helping clients to handle order processing, order fulfilment, review of orders, order entry, order dispatch & support, order payment etc. for their customers. Ensures timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction. Monitors and resolves order issues and processing errors.

Mission Statement:

This role will also utilize and develop project management skills and processes for large and/or complex orders that require more involvement. A Senior Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience. This position is for our Power Grids High Voltage Capacitor business. If you are self-driven and have worked in project management or commercial operations, we want to hear from you!

Your Responsibilities:

  • Review customers' specifications and examine new contracts to ensure thorough understanding and adherence to desired contract terms and conditions. Monitor, analyze, and report on contract performance, and control contract documents.
  • Review and coordinate flow of information among various groups and customers, and implement measures to resolve problems, ensure meeting schedule commitments and achieve customer satisfaction.
  • Act as the group's representative in meetings with customers.
  • Ensures that the order follows execution best practices and Hitachi Energy policies. Effectively monitors and controls order progress and efficient resource utilization. Monitors and controls order financials, overseeing order invoicing status, cost, expenses, and cash flow. Identifies, qualifies, quantifies, and manages order risks, and ensures that all opportunities are identified and pursued.
  • Captures, analyzes, and shares lessons learned throughout the order. Ensures that the order is formally closed out, as contractually agreed. Drives the formal acceptance of the order, contract close-out and its acknowledgement by the customer.
  • Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:

  • Bachelor’s degree and minimum 2 to 3 years’ experience in similar position, project management or commercial operations OR associate degree and minimum of 5 years’ experience in similar position, project management or commercial operations.
  • Candidate must already have a work authorization that would permit them to work for Hitachi Energy in the United States.
  • Prior industrial, technical experience (Preferred).
  • Organized and structured approach to orders in a fast paced, deadline-oriented environment.
  • Able to prioritize tasks and activities based on the current load.
  • Team player who likes to win.
  • Excellent computer skills (good working knowledge of MS Office).
  • Prior SAP experience.
  • Preferred on track for obtaining PMI APM or PMP certification.
  • Position is based at our Mt. Pleasant location. Hiring manager open to remote work a few days a week.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: [email protected]. Resumes and applications will not be accepted in this manner.

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