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UX researcher IRC191422

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Job ID: IRC191422
Date Posted: Sep 26, 2023
Segment: Digital System & Service
Business Unit: Hitachi Services & Platforms
Company Name: GlobalLogic
Profession (Job Category): Usability and Design
Job Type (Experience Level): Management
Job Schedule: Full-Time
Remote: Yes

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Description:

Join GlobalLogic, to be a valid part of the team working on a huge software project for the world-class company providing M2M / IoT 4G/5G modules e.g. to the automotive, healthcare and logistics industries. Through our engagement, we contribute to our customer in developing the end-user modules' firmware, implementing new features, maintaining compatibility with the newest telecommunication and industry standards, as well as performing analysis and estimations of the customer requirements.

Requirements:

Job Title: UX Research Ops Lead

Job Summary:

We are seeking a talented and experienced UX Research Ops Lead to oversee and optimize our ConnectWise UX research operations. As the UX Research Ops Lead, you will play a critical role in streamlining and enhancing our research processes, ensuring the smooth execution of research studies, and driving the success of our user-centered design initiatives. You will collaborate closely with UX managers, UX researchers, designers, product managers, and other stakeholders to support the delivery of high-quality research outcomes and foster a culture of research excellence within the organization.

Responsibilities:

Help build and maintain the UX research operations framework, including research processes, tools, and resources.
Develop and implement standardized research methodologies, templates, and best practices to ensure consistency and quality across research projects.
Provide recurring management reporting reflecting UX research book of work and partner insights
Collaborate with UX researchers to define research project requirements, timelines, and resource allocation.
Manage and maintain the research participant recruitment process, ensuring the availability of a diverse pool of participants for studies.
Streamline research logistics, including scheduling research sessions, organizing research materials, and managing research equipment or software.
Ensure efficient data collection, management, and analysis practices, adhering to privacy and data protection protocols.
Provide guidance and support to UX researchers on research planning, methodology selection, and study design.
Establish and maintain relationships with external research partners, vendors, and participant recruitment agencies.
Collaborate with cross-functional teams to integrate research insights into the product development lifecycle and decision-making processes.
Continuously assess and improve research operations, identifying opportunities for efficiency, scalability, and innovation.
Stay up to date with industry trends, emerging tools, and research methodologies, and share knowledge within the team.

Qualifications:

Bachelor's degree in Human-Computer Interaction, Psychology, Design, or a related field. Master's degree is a plus.
Proven experience in UX research operations or a similar role, with a strong understanding of user research methodologies and practices.
Solid knowledge of research tools and platforms (e.g., user testing software like Maze, data analytics platforms like Pendo and Dovetail).
Proficiency in research project management, including planning, resource allocation, and coordination.
Excellent organizational skills and attention to detail to manage multiple research projects simultaneously.
Strong analytical and problem-solving abilities, with the capacity to derive meaningful insights from research data.
Exceptional communication and collaboration skills, with the ability to work effectively with diverse stakeholders and cross-functional teams.
Experience in managing and mentoring junior research team members is preferred.
Demonstrated passion for user-centered design and a dedication to delivering exceptional user experiences.

Job Responsibilities:

Job Title: UX Research Ops Lead

Job Summary:

We are seeking a talented and experienced UX Research Ops Lead to oversee and optimize our ConnectWise UX research operations. As the UX Research Ops Lead, you will play a critical role in streamlining and enhancing our research processes, ensuring the smooth execution of research studies, and driving the success of our user-centered design initiatives. You will collaborate closely with UX managers, UX researchers, designers, product managers, and other stakeholders to support the delivery of high-quality research outcomes and foster a culture of research excellence within the organization.

Responsibilities:

Help build and maintain the UX research operations framework, including research processes, tools, and resources.
Develop and implement standardized research methodologies, templates, and best practices to ensure consistency and quality across research projects.
Provide recurring management reporting reflecting UX research book of work and partner insights
Collaborate with UX researchers to define research project requirements, timelines, and resource allocation.
Manage and maintain the research participant recruitment process, ensuring the availability of a diverse pool of participants for studies.
Streamline research logistics, including scheduling research sessions, organizing research materials, and managing research equipment or software.
Ensure efficient data collection, management, and analysis practices, adhering to privacy and data protection protocols.
Provide guidance and support to UX researchers on research planning, methodology selection, and study design.
Establish and maintain relationships with external research partners, vendors, and participant recruitment agencies.
Collaborate with cross-functional teams to integrate research insights into the product development lifecycle and decision-making processes.
Continuously assess and improve research operations, identifying opportunities for efficiency, scalability, and innovation.
Stay up to date with industry trends, emerging tools, and research methodologies, and share knowledge within the team.

Qualifications:

Bachelor's degree in Human-Computer Interaction, Psychology, Design, or a related field. Master's degree is a plus.
Proven experience in UX research operations or a similar role, with a strong understanding of user research methodologies and practices.
Solid knowledge of research tools and platforms (e.g., user testing software like Maze, data analytics platforms like Pendo and Dovetail).
Proficiency in research project management, including planning, resource allocation, and coordination.
Excellent organizational skills and attention to detail to manage multiple research projects simultaneously.
Strong analytical and problem-solving abilities, with the capacity to derive meaningful insights from research data.
Exceptional communication and collaboration skills, with the ability to work effectively with diverse stakeholders and cross-functional teams.
Experience in managing and mentoring junior research team members is preferred.
Demonstrated passion for user-centered design and a dedication to delivering exceptional user experiences.

What We Offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.

By integrating experience design, complex engineering, and data expertise-we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses.

Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.

GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.
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