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Dynamics CE Consultant (remote/Costa Rica-based)

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Location: San Jose, San José Province, Costa Rica
Job ID: 743999922476893HS
Date Posted: Apr 18, 2024
Segment: Digital System & Service
Business Unit: Hitachi Services & Platforms
Company Name: Hitachi Solutions LtdHitachi Solutions Ltd
Job Schedule: Full-time

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Company Description

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a strategic relationship with Microsoft. Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.

As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer's experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.

A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world's largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.

Job Description

Please note: Although our position is remote / virtual, you MUST reside, and be authorized to work, in Costa Rica.

Responsibilities
  • Participate and help drive Dynamics CRM implementations through all project phases including discovery, definition, build, test and deployment
  • Serve as a CRM/CE subject matter expert (SME) with customers and project team members throughout all project phases, effectively contributing to the development of solutions that meets clients' needs and requirements.
  • Participate in the identifying of client's sales, marketing and customer service requirements through discovery meetings
  • Lead the design process in key modules and work in partnership with the Development Team, to create, define specifications for and implement customizations for any custom code or data migration requirements using SQL Server Reporting Services
  • Conduct end-user training and create and maintain knowledge transfer documentation
  • Develop and continue to refine CRM implementation standards and tools
  • Present tailored demonstrations of the technology solution
  • Perform in a manner consistent with the Hitachi Pillars of Strength

Qualifications
  • Strong CRM industry and product knowledge
  • 3 to 5 years (or 3+ projects) implementing CRM applications such as Microsoft CRM, Salesforce, Saleslogix, Onyx, etc. (4+ years of experience, or 5+ projects for a Senior CRM Consultant)
  • Familiarity with relational database concepts
  • Excellent presentation, communication, leadership and client development skills to effectively present information
  • Excellent organizational and multi-tasking skills, attention to quality, self-motivation and a strong desire to succeed
  • Ability to travel domestically and internationally, as required, up to 50% (expected to be less but "some" travel will be required)
  • Microsoft CRM Application certification a plus
  • Microsoft SharePoint and Business Intelligence experience a plus

Preferred Skills:
  • Bachelor's Degree in Computer Science, Computer Information Systems, Computer Engineering, or related field is preferred
  • Experience with Azure DevOps or similar tools

Additional Information

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

All your information will be kept confidential according to EEO guidelines.

#LI-CA1

#dynamicsCRM

#dynamicsCE

#D365CRM

#D365CE

Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests.

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
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