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Service Support Specialist

Location: Chennai, Tamil Nadu, India
Job ID: R0028400
Date Posted: Sep 28, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Profession (Job Category): Engineering & Science
Job Type (Experience Level): Entry Level
Job Schedule: Full time
Remote: No

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Business Information:

The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 1500 skilled engineers who focus on tendering, engineering, planning, procurement, functional system testing, installation supervision and commissioning. However, over the last decade, it has evolved to become the largest engineering hub. The India Operations Centre is a key aspect of the Power Grids business Power Up transformation program. The INOPC team at Chennai supports Hitachi Energy’s units in more than 40 countries across a wide portfolio of all the four business units in Power Grid business. To date, the team has executed engineering and commissioning for projects in more than 80 countries.

Mission Statement:

As a Service Support Specialist, you will be able to support the transformer service, service & spare parts sales and customers throughout the order handling and project execution process.


  • Order handling in SAP (Booking, follow-up with planning, Order Confirmation, Delivery follow-up, Shipping process.

  • Request for quotation from Supplier for equipment required to execute TRES Service order – Mainly Contractors, machinery mobilisation such as crane, testing team, transportation, etc.

  • Creation of Purchase Requisition’s (PR) and Purchase Order’s (PO) – For Service orders related spares & services.

  • Sending the PO’s to suppliers, sub-contractors, factories and request for order acknowledgement (OA).

  • Constant tracking / follow up with local service providers. Follow up with local and overseas suppliers for their shipments and ensuring they are delivered on time.

  • Liaise with freight forwarders w.r.t to shipments pickup, custom clearance.

  • Invoicing customers in ARIBA system, REIWA and send them to customers for payment processing. Process/ Code invoices for payment.

  • Resolve dispute invoices and liaise with accounts for unpaid/due invoices.

  • Contact Suppliers if needed and payment follow-up together with TRES Sales

  • CCRP creation, follow-up and settlement together with TRES Sales and Collect, follow on NPS from customer.

  • Entering timesheets in SAP/REIWA system against projects.

  • Proven development and maintenance of positive, cooperative, team-oriented relationships with co-workers, supervisors, managers, clients and others in contact with the job

  • Proven interpersonal abilities with peers, colleagues, superiors, customer, suppliers and service providers.

  • Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.


  • Bachelor’s degree in electrical engineering.

  • Should have 2-5 years of experience, with a combination of Engineering and Order Handling experience.

  • Experience with SAP/REIWA/ARIBA System.

  • Should have Knowledge in Transformer & Transformer Service portfolio.

  • Basic understanding of Electrical and Mechanical systems.

  • Good to have SAP knowledge.

  • Proficiency with CRM and BI tool landscape and capability to read and understand BOM.

  • Good written and verbal communication skills with strong organization and time management.

  • Ability to perform data entry for proposals & orders using internal tools.

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