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Support Engineer

Location: Derby United Kingdom
Job ID: R0017231
Date Posted: Sep 22, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Rail
Profession (Job Category): Other
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Support Engineer - Derby (Etches Park)

Permanent position

Salary - £56,054

Monday - Friday (no shift work)

Are you looking for opportunities to work on high profile rail projects and advanced technology alongside experts from the around the globe? Come and join the fastest growing rail business in the world!

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signalling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions. We are working to Inspire the Next – and this is your chance to be part of it.

Your new role

Hitachi Rail are offering an exciting opportunity to join its growing UK Services business by joining the Etches Park team in Derby. The fleet consists of 33 five car class 810 Bi mode trains that will revolutionise rail in Derby.

In this exciting role you will be responsible for the investigation of maintenance and safety related vehicle defects. Development of subsequent engineering solutions to ensure contractual reliability targets are achieved and maintenance practices implemented / improved. Also responsible for those activities relating to design modifications and subsequent applications for customer / regulatory approval for changes. This role will also involve regular travel to Melton Mowbray and Newton Aycliffe.

Specifically, you will be responsible for the following deliverables:

  • East Midlands Railway contract mobilisation and ongoing delivery of the operational engineering requirements. 
  • Support East Midlands Railway train delivery, testing and commissioning teams.
  • Supporting the development of the engineering function that will be required during the testing phase to include modification and engineering change. Ensure all engineering work is recorded into the Maintenance Management System.
  • Responsible for providing engineering support at Etches Park or any other testing location as required. 
  • Deployment of the initial and ongoing depot engineering processes and procedures relating to engineering change. Incorporate best practice and lessons learnt from the established fleets at other Hitachi TMCs.
  • Support the continued development of the SAP maintenance management system (MMS).  Ensure all engineering and modification requirements are captured and delivered.
  • Support the development of the core team - act as an engineering representative and mentor to the depot maintenance teams on a shift bases.
  • Support the material management team with setting up of the material stores both at Etches Park and at out based locations as required during testing and commissioning. Ensure all material usage is controlled and recorded in the Maintenance Management System.
  • Responsible for designing solutions and gaining customer / regulatory approval for changes in train design.
  • Assist in the development of documented engineering procedures, practices and policies.
  • Assist in the co-ordination of continuous improvement programmes to ensure contractual requirements are achieved and exceeded.
  • Assist in optimising the Company’s maintenance regime and assisting in the development of best European / World Class maintenance practice in support of current and future contracts.
  • To liaise with Procurement / Maintenance Team members during the assessment and approval of new material suppliers to ensure that Maintenance, H & S and environmental needs are adequately identified / addressed.
  • Work closely with the Reliability Analyst and Reliability Technicians to identify the root cause of defects within the shortest possible timescale.
  • To confirm that traction and rolling stock assets comply with operational specifications by the use of engineering processes and techniques
  • Modify or manufacture traction and rolling stock components by material or processes
  • Modify or manufacture traction and rolling stock hardware and software components
  • Materials – Interrogate the SAP system to determine if spares are available to complete works orders ensuring the correct procedures are followed to ensure that material used is recorded to works orders and material returned to the stores are labelled correctly
  • Production of Depot Safety Case reports / documentation in liaison with Engineering Manager, Duty Fleet Managers and QHSE Manager.
  • Liaison with Hitachi and external personnel as required to complete the duties of the post.
  • Must be prepared to travel and overnight away from base location for short periods of time to support East Midlands Railway when required.
  • Any other ad hoc duties as required.

About you


Licences / Competences

  • The ability to successfully gain Network Rail Sentinel PTS
  • Manual Handling, COSHH
  • Outstanding Safety Awareness
  • Experience of undertaken reliability improvements plans and modifications
  • Experience of delivering engineering support
  • Highly experienced in undertaking engineering change
  • Competent with stores, spare parts logistics and material management


  • HND or equivalent qualified engineer or equivalent proven railway experience
  • Membership of a recognised accredited engineering body (desirable)


  • Sound knowledge of, and compliance to, rules and regulations (internal and external)
  • Able to represent Hitachi in a professional manner at all times
  • Calm and diplomatic under pressure
  • Excellent written and verbal communication skills
  • Able to interface effectively with all levels of personnel both within and outside the company.
  • Loyal, committed, confident and determined.


Licences / Competences

  • Intermediate > Advanced IT skills – typically Word, Excel, Power Point, Outlook
  • Reading electrical, pneumatic, mechanical schematics and drawings reading
  • Powered plant and tools – bogie drop, cranes, air systems / 110v tools.
  • Depot Protection
  • Working at Height, AC/DC Depot isolation
  • Experience of working at stabling out stations or main line station technical support.
  • Rolling stock experience preferably gain from a previous modern rolling stock fleet introduction.
  • Robust knowledge and experience of railway engineering standards and regulations.
  • Extensive experience of modern maintenance management systems (MMS) and associated reliability and available trend analysis.

Why Hitachi Rail?

At Hitachi Rail you will find a passionate and collaborative environment. We operate according to our values of Harmony, Sincerity and Pioneering Spirit. As such, we work closely as a team and empower our colleagues to take ownership and become creative in our pursuit of excellence. We take pride in the contribution we make to society and we always act with integrity and fairness towards our customers, suppliers and colleagues.

We offer a competitive salary and annual leave entitlement as well as a generous benefits package. This includes a pension scheme with contributions up to 9%, health insurance, and many more perks for you to choose from within a flexible plan that will meet your specific needs and lifestyle.

If you like the sound of the above and feel energised by the idea of joining a great brand at a moment of exciting expansion, please apply now. We look forward to hearing from you!

Closing date for applications is 26th September 2023.


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