Technical Consultant - Backup

Job Title Technical Consultant - Backup
Reporting To Head of Global Delivery, ANZ
Direct Reports N/A

Job Purpose
The role of the Managed Services (MS) Technical Consultant - Backup resides in the functional area of Postsales services as part of our highly experienced Managed Service team. Specifically, the role provides technical
and operational support services across the client's enterprise storage and backup technologies. These platforms include Hitachi Vantara block, object and file hardware and software products, as well as 3rd Party
products such as VMware, CommVault, and Compute solutions. This is delivered primarily from the customer site and various locations as required. The role at times is required to be involved in other non-operational
tasks such as presales and project tasks; including but not limited to pre-requisite checklists, initial installation, troubleshooting, implementation, customization, integration and "hands on" training of systems and staff that
support Hitachi Vantara Customers.

The Technical Consultant -Backup works closely with Project Management, Principal Consultants, Service Delivery Managers and other MS Technical Consultants and the customer to ensure a smooth implementation
and transition from project kick-off through integration/testing/deployment to project close and then ongoing operations and support.
For this position at Hitachi Vantara, in-depth knowledge of Commvault backup solutions is required as this role will be the lead subject matter expert on backup platforms for the Managed Service. Knowledge of Hitachi VSP
block and object storage platforms is also required. You will administer, configure, and deploy effective Commvault backup solutions. You must be able to support and troubleshoot problems in a large enterpriseclass
backup environment.

Responsibilities
• Demonstrated working proficiency in Commvault administration and management solutions
• Administer hardware and software components specifically Commvault backup solutions
• Maintain current knowledge of backup-related trends and issues including current emerging technologies and best practices
• Provide capacity planning, performance analysis, develop disaster recovery plans, lead efforts in backup administration, identify backup growth and trends, manage configuration of backup media and Commvault management software
• Provide technical expertise, guidance and strategic recommendations to develop and deliver a roadmap that ensures that the current and planned technical backup solutions are compatible with the Customer business needs and strategic objectives
• Implement and test Commvault upgrades
• Develop, implement and oversee policies and procedures to ensure consistent backup performance, provisioning, uptime, regulatory compliance and data protection
• Design and documentation of backup/restore strategies via enterprise class backup solutions
• Supporting backup operations in a VMware virtualization environment
• Manage and provide current backup usage statistics, provide future projected growth estimates
• Plan, document and implement backup projects and systems including Data Replication, Snap Shots and Virtualization Technology

Qualifications:
• 5+ years of customer-facing experience consulting on Commvault backup solutions
• 4+ years performing backup capacity planning, performance analysis and development of data disaster recovery plans
• Certification or in-depth experience in Commvault solutions
• Experience with applications and databases desirable
• Experience in operating systems administration across UNIX and Windows is desirable
• Experience in virtual platform technology e.g. VMWare
• Good knowledge of ITIL and working within the framework
• Demonstrated ability to work in a high volume, fast paced environment with many deadlines and competing priorities
• Knowledge of IP and Fabric Networking, Routing and Switching Technologies is desirable
• Knowledge of Hitachi block and object storage systems is desirable
• Willingness to manage a 24x7 storage, compute and backup environment including on-call rotation, weekend work, etc

Competencies
• Demonstrate working proficiency in Commvault solutions and architectures
• Able to communicate clearly with peers, as well as management, suppliers and Customer
• Self-driven and resourceful to achieve goals independently as well as work well in groups
• Flexibility to adjust to changing requirements, schedules and priorities
• The ability to socialise ideas, make recommendations and gather team consensus to move forward
• Excellent communication, writing, meeting facilitation skills
• Ability to be the lead SME for backup services within the team and to the Customer

All qualified applicants will receive consideration for employment without regard to race, color, religion, place of origin, ethnic origin, national origin, ancestry, age, sex, sexual orientation, gender identity, transgender status, genetic information, mental or physical disability, marital status, pregnancy, veteran status, or any other characteristic protected by applicable national, state, or local law.