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Technical Consultant - Backup

Location: Sydney Australia
Job ID: 1025724HV
Date Posted: Jan 30, 2024
Segment: Digital System & Service
Business Unit: Hitachi Services & Platforms
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Project/Program Management

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We're Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data - from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to saving lives. We empower businesses to automate, optimize and advance innovation. Together, we create a sustainable future for all.

Imagine the sheer breadth of talent it takes to inspire he future. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally important to us.

The team

The role of the Managed Services (MS) Technical Consultant - Backup resides in the functional area of Postsales services as part of our highly experienced Managed Service team. Specifically, the role provides technical
and operational support services across the client's enterprise storage and backup technologies. These platforms include Hitachi Vantara block, object and file hardware and software products, as well as 3rd Party
products such as VMware, CommVault, and Compute solutions. This is delivered primarily from the customer site and various locations as required. The role at times is required to be involved in other non-operational
tasks such as presales and project tasks; including but not limited to pre-requisite checklists, initial installation, troubleshooting, implementation, customization, integration and "hands on" training of systems and staff that
support Hitachi Vantara Customers.

The role

The Technical Consultant -Backup works closely with Project Management, Principal Consultants, Service Delivery Managers and other MS Technical Consultants and the customer to ensure a smooth implementation
and transition from project kick-off through integration/testing/deployment to project close and then ongoing operations and support.
For this position at Hitachi Vantara, in-depth knowledge of Commvault backup solutions is required as this role will be the lead subject matter expert on backup platforms for the Managed Service. Knowledge of Hitachi VSP
block and object storage platforms is also required. You will administer, configure, and deploy effective Commvault backup solutions. You must be able to support and troubleshoot problems in a large enterpriseclass
backup environment.

• Demonstrated working proficiency in Commvault administration and management solutions
• Administer hardware and software components specifically Commvault backup solutions
• Maintain current knowledge of backup-related trends and issues including current emerging technologies and best practices
• Provide capacity planning, performance analysis, develop disaster recovery plans, lead efforts in backup administration, identify backup growth and trends, manage configuration of backup media and Commvault management software
• Provide technical expertise, guidance and strategic recommendations to develop and deliver a roadmap that ensures that the current and planned technical backup solutions are compatible with the Customer business needs and strategic objectives
• Implement and test Commvault upgrades
• Develop, implement and oversee policies and procedures to ensure consistent backup performance, provisioning, uptime, regulatory compliance and data protection
• Design and documentation of backup/restore strategies via enterprise class backup solutions
• Supporting backup operations in a VMware virtualization environment
• Manage and provide current backup usage statistics, provide future projected growth estimates
• Plan, document and implement backup projects and systems including Data Replication, Snap Shots and Virtualization Technology

What you'll bring

• 5+ years of customer-facing experience consulting on Commvault backup solutions
• 4+ years performing backup capacity planning, performance analysis and development of data disaster recovery plans
• Certification or in-depth experience in Commvault solutions
• Experience with applications and databases desirable
• Experience in operating systems administration across UNIX and Windows is desirable
• Experience in virtual platform technology e.g. VMWare
• Good knowledge of ITIL and working within the framework
• Demonstrated ability to work in a high volume, fast paced environment with many deadlines and competing priorities
• Knowledge of IP and Fabric Networking, Routing and Switching Technologies is desirable
• Knowledge of Hitachi block and object storage systems is desirable
• Willingness to manage a 24x7 storage, compute and backup environment including on-call rotation, weekend work, etc

• Demonstrate working proficiency in Commvault solutions and architectures
• Able to communicate clearly with peers, as well as management, suppliers and Customer
• Self-driven and resourceful to achieve goals independently as well as work well in groups
• Flexibility to adjust to changing requirements, schedules and priorities
• The ability to socialise ideas, make recommendations and gather team consensus to move forward
• Excellent communication, writing, meeting facilitation skills
• Ability to be the lead SME for backup services within the team and to the Customer

Championing diversity, equity, and inclusion

Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings . We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.

How we look after you

We want to help you take care of your today and tomorrow - at home and at work. Which is why we offer industry-leading benefits that go far beyond compensation. That means support, services, and resources that also take care of your holistic health and wellbeing. We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. Here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent).

About us

We're a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society . If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic . Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
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