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Technical Consultant - Compute

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Location: Sydney Australia
Job ID: 1025861HV
Date Posted: Dec 23, 2023
Segment: Digital System & Service
Business Unit: Hitachi Services & Platforms
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Project/Program Management

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We're Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data - from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to saving lives. We empower businesses to automate, optimize and advance innovation. Together, we create a sustainable future for all.

Imagine the sheer breadth of talent it takes to inspire the future. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally important to us.

The team

The role of the Managed Services (MS) Technical Consultant - Compute resides in the functional area of Postsales services as part of our highly experienced Managed Service team. Specifically the role provides technical and operational support services across the client's enterprise storage, fabric and compute technologies. These platforms include Hitachi Vantara storage, as well as 3rd Party products such as VMware, CommVault, and Cisco fabric and compute solutions. This is delivered primarily from the customer site and various locations as required.

The role

The Technical Consultant role at times is required to be involved in other nonoperational tasks including presales and project tasks including but not limited to pre-requisite checklists, initial installation, troubleshooting, implementation, customization, integration and "hands on" training of systems that support Hitachi Vantara Customers. The Technical Consultant works closely with Project Management, Principal Consultants, Service Delivery Managers and other MS Technical Consultants and the customer to ensure a smooth implementation and transition from project kick-off through integration/testing/production mode to project close and ongoing operations and support.
For this position at Hitachi Vantara, in-depth knowledge of Cisco compute platforms (specifically UCS) is required as this role will be the lead subject matter expert on compute platforms for the Managed Service. You will administer, configure, and deploy effective physical Compute solutions. You must be able to support and troubleshoot problems in a complex physical and virtual compute environment. An in-depth knowledge of VMware, both physical and virtualised platform environments is also required.

• Demonstrated working proficiency in compute platform management
• Manage and administer the Cisco UCS hardware environment
• Administer hardware components specifically focused on Hitachi, Cisco and VMware
• Advanced skills: Familiar with Hitachi storage systems and Cisco fabric environments
• Interpret storage protocols including iSCSI, Fiber Channel, CIFS, NFS, NDMP protocols and hardware, which use these products
• Maintain current knowledge of compute-related trends and issues including current emerging technologies and best practices
• Provide capacity planning, performance analysis, develop disaster recovery plans, lead efforts towards UCS compute administration and modernisation
• Provide technical expertise, guidance and strategic recommendations to develop a roadmap that ensures that the current and planned compute solutions are compatible with the company's business needs and strategic objectives
• Develop, implement and oversee policies and procedures to ensure consistent compute platform provisioning, uptime, regulatory compliance and data protection
• Willingness to manage a 24x7x365 storage, compute and backup environment including on-call rotation, weekend work, etc
• Extensive experience in support and documentation of compute platforms with a strong focus on Cisco UCS technologies
• Supporting compute, storage, and fabric in a VMware virtualization environment
• Manage and provide current compute usage statistics, provide future projected growth estimates
• Ability to plan, document and effectively implement projects and systems
• Demonstrated ability to work in a high volume, fast paced environment with many deadlines and competing priorities

What you'll bring

• Demonstrate working proficiency in Cisco compute management
• Experience with Cisco UCS hardware, software and Fabric architectures
• Able to communicate clearly with peers, as well as management, suppliers and Customer
• Self-driven and resourceful to achieve goals independently as well as work well in groups
• Flexibility to adjust to changing requirements, schedules and priorities
• The ability to socialise ideas, make recommendations and gather team consensus to move forward
• Excellent communication, writing, meeting facilitation skills
• Ability to be the lead SME for Compute services within the team and to the Customer
• Experience with Data Replication, Snap Shots and Virtualization Technology
• Knowledge of Windows Server Administration, Networking, Routing and Switching Technologies

• 5+ years of customer-facing experience consulting on enterprise-class applications
• 5+ years performing capacity planning, performance analysis and development of data disaster recovery plans
• 5+ years with Cisco UCS platforms
• Certification or in-depth experience in Cisco UCS management
• Knowledge of Hitachi block and object storage systems is desirable
• Experience with applications and databases desirable
• Experience in operating systems administration across UNIX and Windows required.
• In-depth experience in virtual platform technology e.g. VMware
• Experience and knowledge of IP Networking, Routing and Switching Technologies is desirable
• Good knowledge of ITIL and working within a managed services framework.

Championing diversity, equity, and inclusion

Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.

How we look after you

We want to help you take care of your today and tomorrow - at home and at work. Which is why we offer industry-leading benefits that go far beyond compensation. That means support, services, and resources that also take care of your holistic health and wellbeing. We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. Here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent).

About us

We're a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
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