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Technical Consultant - Storage

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Location: Sydney Australia
Job ID: 1025863HV
Date Posted: Jan 9, 2024
Segment: Digital System & Service
Business Unit: Hitachi Services & Platforms
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Project/Program Management

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We're Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data - from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to saving lives. We empower businesses to automate, optimize and advance innovation. Together, we create a sustainable future for all.

Imagine the sheer breadth of talent it takes to inspire the future. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally important to us.

The team

The role of the Managed Services (MS) Technical Consultant - Storage resides in the functional area of Postsales services as part of our highly experienced Managed Service team. Specifically, the role provides technical and operational support services across the client's enterprise storage and backup technologies. These platforms include Hitachi Vantara hardware and software products across block, object and file storage platforms, as well as 3rd Party products such as VMware, CommVault, and Compute solutions. This is delivered primarily from the customer site and various locations as required. The role at times is required to be involved in other non-operational tasks such as presales and project tasks; including but not limited to pre-requisite
checklists, initial installation, troubleshooting, implementation, customization, integration and "hands on" training of systems and staff that support Hitachi Vantara Customers.
The Technical Consultant -Storage works closely with Project Management, Principal Consultants, Service Delivery Managers and other MS Technical Consultants and the customer to ensure a smooth implementation and transition from project kick-off through integration/testing/production mode to project close and then ongoing operations and support.
For this position at Hitachi Vantara, solid knowledge of storage administration is required to succeed. You will administer, configure, and deploy effective storage solutions. You must be able to support and troubleshoot problems in a complex storage environment. Zoning and partitioning skills and knowledge in data migration technologies is desirable, as is knowledge of VMware virtualisation.

The role

• Management and administration of Hitachi Vantara hardware and software storage platforms across block, object and file
• Administration of fabric hardware and software for Cisco, Brocade and/or other fabric architectures
• Administration of Commvault backup platforms
• Interpret storage protocols including iSCSI, Fiber Channel, CIFS, NFS, NDMP protocols and hardware, which use these products
• Maintain current knowledge of storage-related trends and issues including current emerging technologies and best practices
• Provide capacity planning, performance analysis, develop disaster recovery plans, lead efforts towards storage consolidation and identify storage growth, manage configurations of storage media and storage management software
• Provide technical expertise for the development and maintenance of the storage roadmap that maps the current and planned technical storage solutions to the Customer's business needs and objectives
• Perform storage provisioning and administration in line with policies and procedures to ensure consistent achievement of uptime, regulatory compliance and data protection goals
• Willingness to manage a 24x7x365 storage, compute and backup environment including on-call rotation, weekend work, etc
• Supporting Hitachi Vantara storage platforms in a VMware virtualization environment
• Manage and provide current storage usage statistics, provide future projected growth estimates
• Plan, document and effectively implement projects and systems

What you'll bring

• Demonstrate working proficiency in Hitachi Vantara storage and fabric management
• Able to communicate clearly with peers, as well as management, suppliers and Customer
• Self-driven and resourceful to achieve goals independently as well as work well in groups
• Flexibility to adjust to changing requirements, schedules and priorities
• The ability to socialise ideas, make recommendations and gather team consensus to move forward
• Excellent communication, writing, and meeting facilitation skills

• 1-3 years of customer-facing experience consulting on enterprise-class storage platforms
• 1-3 years with Hitachi Vantara Block, Object and File storage and software platforms
• Experience in capacity planning, performance analysis and development of data disaster recovery plans desirable
• Experience with applications and databases desirable
• Experience in operating systems administration across UNIX and Windows desirable
• Experience in virtual platform technology e.g. VMWare
• Experience with fabric, backup and compute administration is desirable
• Experience with Data Replication, Snap Shots and Virtualization Technology
• Knowledge of Networking, Routing and Switching Technologies and Windows Server Administration is desirable
• Good knowledge of ITIL and working within a managed service framework
• Demonstrated ability to work in a high volume, fast paced environment with many deadlines and competing priorities
• Willingness to manage a 24x7x365 storage, fabric, compute and backup environment including on-call
rotation, weekend work, etc

Championing diversity, equity, and inclusion

Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.

How we look after you

We want to help you take care of your today and tomorrow - at home and at work. Which is why we offer industry-leading benefits that go far beyond compensation. That means support, services, and resources that also take care of your holistic health and wellbeing. We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. Here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent).

About us

We're a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
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