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Customer Engineer

Location: Vienna Austria
Job ID: 1025834HV
Date Posted: Aug 17, 2023
Segment: Digital System & Service
Business Unit: Hitachi Services & Platforms
Company Name: Hitachi Vantara Corporation
Profession (Job Category): CS&S

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Meet our Team

We represent Hitachi Vantara to enterprise clients across all industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is celebrated and shared. Our solutions bring value to every line of business and we need people like you to build those deep relationships and to passionately articulate our value proposition.

In our global customer and support organization we work together to ensure high customer satisfaction. As a Customer Engineer in Global Customer Services & Support you will be based in Austria and part of the local team supporting our customers in the region. We work very closely with the Global Customer Support organisation, who provide 24/7 support to our customers around the world.

What you'll be doing

As a Customer Engineer, you will work individually and as part of a team to provide technical support, account co-ordination, problem analysis and installation support to Hitachi Vantara Customers. Your daily work will be done both remotely and on customer site and you will be working under the direction of a Senior Customer Engineer, assisting in installations and maintenance, monitoring error logs and replacing components as needed. From a technology perspective you will be working with Hitachi block, file and content storage and related servers as well as SAN (Storage Area Network) from Brocade and Cisco.

Customer projects and programmes can be large and complex and you will work closely with sales and presales to ensure optimal solutions and service for all customers at all times. Part of your role will be focused on continuous learning and personal development and as your skills and knowledge grow so will your responsibilities. No two days will be the same as there is such a broad variety of work.

Personal flexibility to work a variety of hours is key to success as customer needs drive interaction and response. In addition to office hours Monday to Friday, occasional work on evenings and weekends as well as on-call duty is part of the role. You will enjoy working as a team but also independently, reaching out for help when needed and working with other functions to build strong relationships both inside the company as well as with customers and partners. For some dedicated customers, you will be responsible for preparing and holding regular operational follow up meetings.

What you bring to the team
  • A Customer Engineer at this level is a recognised subject matter expert in servers and storage, typically obtained through advanced education and work experience
  • At least 3 years of experience in support or other field/delivery teams for major IT vendor
  • Knowledge of major storage vendor support structure, on-line support tools/systems, knowledge databases and escalation procedures
  • Ability to troubleshoot issues related to SAN/storage as well as associated infrastructure, alongside experience in Storage Firmware upgrades and planned maintenance
  • Knowledge of major operating systems such as Linux, VMware, Windows etc. is valuable
  • A customer focused, structured and service minded approach with the ability to keep your calm in a fast paced work situation
  • Good interpersonal and communication skills
  • Drivers license

Our Company

Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Our Values

We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and flexible arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:

Wa - Harmony, Trust, Respect

Makoto - Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin - Pioneering Spirit, Challenge
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