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Product Analyst IRC186395

Job ID: IRC186395
Date Posted: Aug 20, 2023
Segment: Digital System & Service
Business Unit: Hitachi Services & Platforms
Company Name: GlobalLogic
Profession (Job Category): Process Management
Job Type (Experience Level): Experienced
Job Schedule: Full-Time
Remote: Yes

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Join GlobalLogic, to be a valid part of the team working on a huge software project for the world-class company providing M2M / IoT 4G/5G modules e.g. to the automotive, healthcare and logistics industries. Through our engagement, we contribute to our customer in developing the end-user modules' firmware, implementing new features, maintaining compatibility with the newest telecommunication and industry standards, as well as performing analysis and estimations of the customer requirements.


Insight on your impact
As an Analyst, you'll gain detailed product knowledge, work with large volumes of data (using tools like Splunk) and work with multiple teams to ensure that the customer issue is resolved quickly and thoroughly.
• Investigating complex issues
• Raising bugs where appropriate
• Communicating progress of issues/fixes back to the team.
• Guiding customer through sophisticated solutions
• Detailing investigations of any new issues
• Conducting release reviews and onboarding new features.

Job Responsibilities:

Preferred skills and technical familiarity
Adding additional insight, and a growth mind set, will elevate your contribution in this role:
• Graduate or early in career analyst working with data analytics tools / Excel
• Quick learner with a desire to understand sophisticated systems and software behaviour.
• Genuine passion for problem solving and persistence when vital.
• Analytical skills with a methodical approach.
• Ability to work to time constraints within an exciting environment.
• Ability to switch focus as priorities change.
• Good communication skills with ability to convey technical information clearly

Key Roles & Responsibilities:
• Some experience in Anaplan business modelling and/or business application support; Anaplan certifications would be a plus
Understanding business processes and related model implementation in Anaplan;

Manage the incoming application related requests (Access request, Incident, Change request, problem request, how-to question) as L2 Anaplan SME; Analyse and respond to incidents, root cause analysis, prepare memo; Communicate and update to global end users and/or SMEs in case of more details needed for a request/ incident / change; Implement enhancements of the model based on the feedback and warranty period, bug fixing and maintenance;
• As an Analyst, you'll gain detailed product knowledge, work with large volumes of data (using tools like Splunk) and work with multiple teams to ensure that the customer issue is resolved quickly and thoroughly.

What We Offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.

By integrating experience design, complex engineering, and data expertise-we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses.

Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.

GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.
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