Quality Specialist

Description

Mission Statement:

Support the definition and implementation of actions to improve safety, operating efficiency, quality and productivity in the value chain, to improve customer satisfaction and increase profitability in a safe working environment within the local business.

Main Accountabilities:

Support strategy: Promotes and supports the deployment of the local Quality and Operational Excellence (Q&OpEx) strategy to accelerate the rate of operational improvement, with resulting cost savings within the operation.

Operations: Establishes and implements Q&OpEx priorities and targets in cooperation with functional team members across all functions within the local operation, monitors progress and supports actions on deviations from targets.

Strengthen organization: Trains and coach's local teams in the standard quality improvement approach (i.e. 4Q) to develop organization capability to continuously improve business practices and performance.

Operational excellence: Conducts benchmarking and best practice spreading within the operations to embed a culture of excellence in operational performance. Quality management system: Assists with the creation and implementation of, and ensures conformance with, instructions, guidelines and procedures to drive standardization and consistent execution in delivery of customer requirements.

Customer: Assists with the analysis and communication of customer perceptions to guide the local improvement actions toward greater customer satisfaction.