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Technical Consultant IRC190488

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Job ID: IRC190488
Date Posted: Oct 6, 2023
Segment: Digital System & Service
Business Unit: Hitachi Services & Platforms
Company Name: GlobalLogic
Profession (Job Category): Product Support
Job Type (Experience Level): Management
Job Schedule: Full-Time
Remote: No

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Join GlobalLogic, to be a valid part of the team working on a huge software project for the world-class company providing M2M / IoT 4G/5G modules e.g. to the automotive, healthcare and logistics industries. Through our engagement, we contribute to our customer in developing the end-user modules' firmware, implementing new features, maintaining compatibility with the newest telecommunication and industry standards, as well as performing analysis and estimations of the customer requirements.


To succeed, you will need a proven ability to:
Advise customers on the technical aspects of setting up an LMS
Advise customers on onboarding and implementation strategies
Deliver multiple concurrent projects
Manage multiple client relationships - especially working remotely
Interact with a broad level of client contacts - from Learning Managers, Administrators, IT, and CIOs
Present complex information in a clear manner, both written and verbal

Technical degree; with a minimum of 5 years experience in this or similar capacity.
Advanced technical knowledge in the following domains of Learning Technologies
Single Sign-On Protocols
Use of APIs to build connectors o Web Technologies
Excellent inter-personal skills and the ability to communicate clearly at all levels
Ability to remain calm, have a flexible attitude, and work with minimum supervision.
Desirable: Advanced troubleshooting knowledge, with specialization in the domain of Learning and Learning Technologies


Technical Consultant

Job Responsibilities:

Onboard customers - you will often be working with multiple customers simultaneously
Troubleshoot complex technical issues especially in the areas of SSO, APIs, and other web technologies
Demonstrate ownership and willingness to deliver projects
Accurately document all customer interactions in a case tracking database
Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer, and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer
Produce regular statuses to Customer

What We Offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.

By integrating experience design, complex engineering, and data expertise-we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses.

Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.

GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.
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