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Parts Specialist / Interpreter - National Support Centre

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Location: Revesby, New South Wales, Australia
Job ID: NMD3Q_1692937367
Date Posted: Sep 21, 2023
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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Hitachi Benefits:

  • TWO bonuses a year: Potential to earn biannual bonuses providing increased earning capacity
  • Competitive pay rate: A rewarding above 'award' base pay rate
  • Flexible Working Arrangements: on offer with the option to Work from Home
  • Health: Discounted Medibank health insurance policy
  • Wellness program: access to Employee Assistance Program
  • Shifts: Permanent Full Time Position in a leading OEM with long term job security
  • Uniform: Generous corporate uniform supplied
  • Training and Development: Continuous training and upskilling with real career development opportunities
  • Home Electrical Appliances: Employee exclusive staff discounts on Hitachi goods
  • Company culture: Supportive management who value your input in finding new and improved ways to achieving success. Be a part of a leading OEM that genuinely values its employees and ensures everyone is happy and safe at work!
  • Convenient Location: Revesby with access to FREE onsite parking

The Opportunity

We have a new and exciting opportunity available for a Parts Specialist to join our National Customer Care team. Based in Revesby, this position will make you the first point of contact for all inbound queries relating to parts.

In this role you will be responsible for:

  • Interpreting and processing customer parts requests
  • Providing service to internal customers for parts
  • Sourcing parts from other sources as required
  • Utilising your highly developed communication skills
  • Exercising your strong computer skills, data entry accuracy and attention to detail
  • Highly organised in your approach to your work

About You

As the ideal candidate, you will have:

  • A Safety First mindset, ensuring the HCA Safety Culture is embraced, displayed and driven from within
  • Parts knowledge and experience within the Earthmoving, Construction, Automotive or industrial sectors will be an advantage
  • A helpful and adaptable approach when understanding customer needs with an ability to navigate and solve complex technical issues
  • Intermediate to advanced ability to navigate multiple systems and databases simultaneously
  • The ability to professionally articulate and clearly communicate to internal and external customers

About Us

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions.

Our Culture

Our vision, mission and values is to provide quality in everything we do, with the goal of total customer satisfaction. Guided by our leadership principles, we value our people through open communication and feedback so that you can contribute purposefully towards Hitachi's continued success. We proudly partner with key charities who make significant positive impacts in paediatric health, indigenous education, mental health and cancer research.

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