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Parts Interpreter

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Location: Somerton, Victoria, Australia
Job ID: AK4EE_1693176942
Date Posted: Sep 26, 2023
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Communications & Corporate Affairs
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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What's in It for you?

  • Competitive Package + Super + Company Biannual Bonus
  • Permanent Full time position in a leading OEM
  • Work life balance - Monday to Friday work week
  • Exclusive staff discounts on Medibank Health Cover and a wide range of other products and services
  • A supportive management team which values your input in finding new and innovative ways of achieving success
  • Continuous training and upskilling with access to the latest technologies
  • You will be joining a national company with a clear and defined career path for those who want to progress themselves to the next level.

To be successful in this role, you will need:

  • Demonstrated knowledge and previous experience in a sales environment or strong customer service experience
  • Ability to manage multiple tasks and problem solving skills
  • An interest in earthmoving parts, components, products, equipment and services
  • A developed mechanical understanding of the Construction and Mining field would be highly regarded but is not essential
  • Intermediate computer literacy skills e.g. Internet-based applications, MS office and outlook
  • A strong, developed awareness and commitment to personal and peer health and safety
  • Passion and a positive attitude to deliver the best outcome for our customers
  • Ability to navigate any issues in supply and demand whilst identifying continuous improvement and upselling opportunities
  • A self-driven Initiative to plan work fronts efficiently and effectively to deliver Hitachi's Promise of Total Customer Satisfaction
  • High Risk Forklift License would also be beneficial.

The Role

We have a new and exciting opportunity for an experienced and self-motivated customer focused individual to join the aftersales team.

The position will see you focus on the coordination and supply of quality products to our customer base whilst also liaising and building relationships with internal stakeholders to coordinate high level service delivery and customer satisfaction.

This role will have you sourcing parts, invoicing and managing customer queries as well as warranty support and stock coordination

If you consider yourself to have the following, then we want to hear from you!

  • Personal Drive - Confident with a positive, forward thinking attitude;
  • Ownership - Motivated to fulfil an individually managed workflow and takes pride in personal work output
  • Communication: Keeps customers informed on progress of orders and can communicate on all levels effectively
  • Customer Focus - Connected and committed to understanding customer needs and striving to strengthen relationships;
  • Creative problem solver - Identifies every opportunity for continuous improvement in sourcing and supplying parts by interacting with multiple internal and external stakeholders

If this role sounds like you APPLY NOW !!!!

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and whole-heartedly value diversity at our company

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