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Warranty Administrator

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Location: Michigan City, Indiana, United States
Job ID: R0030428
Date Posted: Oct 6, 2023
Segment: Connective Industries
Business Unit: Hitachi Industrial Equipment Systems
Profession (Job Category): Communications & Corporate Affairs
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Summary of the position:

The Warranty Administrator will review and process Sullair warranty claims submitted to Sullair.   Review warranty data for repeat failures and assist product improvements to reduce warranty costs.

This position is located at the Hitachi Global Air Power US, LLC facility in Michigan City, Indiana.

Duties and responsibilities:

  • Responsible for determining warranty eligibility based on warranty claim submitted from the field based on:
    • component failures
    • warranty coverage allowed
    • established flat rate guidelines
    • established labor rate
    • allowed mileage and travel time
    • process claims in a timely manner
    • review claims for excessive costs and push back where appropriate
  • Identify trends and major warranty issues and assist product/process improvements to reduce warranty costs and improving customer satisfaction
  • Work with Sullair suppliers to determine root cause of failure
  • All other duties as required to support superior customer satisfaction



  • Associates Degree a plus

Professional experience:

  • Minimum of 3 years’ experience with Sullair products
    • Service, Parts, Components, Fit, Form and Function
  • Proficiency in Microsoft products

Key behaviors:

  • Process driven
  • Analytical thinking
  • Demonstrated ability to solve problems with customer satisfaction as a focus.
  • Field Service Experience on Sullair products a plus
  • Excellent communication skills both oral and written.
  • Ability to multitask.
  • Goal-oriented
  • Customer-focused
  • Drive to succeed
  • Team player
  • Travel as needed to visit suppliers and customers (less than 10%)
  • Ability to review warranty claims and determine applicable warranty
  • Be an active participant of the Quality Clinic team in driving to root cause and corrective action
  • Familiar with JDE, Smart Equip, & Microsoft Dynamics CRM

Direct reports:

  • N/A

The successful candidate is responsible for complying with Hitachi Global Air Power US Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power US is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

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