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Product Support Advisor - Mining

Location: Perth, Western Australia, Australia
Job ID: YHNH9_1693287662
Date Posted: Sep 8, 2023
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment.


We currently have an exciting opportunity for a Product Support Advisor to join our Tom Price team for an exciting new project. If you consider yourself to be a personable professional with a real passion for providing genuine customer service and successful project delivery then this is the perfect role for you!

You will be the first point of contact for our company, trusted to be the integral link for supporting globally renowned major accounts and valued customers within the region. As a brand ambassador, you will enjoy being personally connected to promoting Hitachi's service and parts components to deliver total customer satisfaction and ensuring a high degree of service and support is maintained.

Above all else, your personality and charismatic character will be what sets you apart from the rest when dealing with internal and external stakeholders to deliver customer success stories.

About you - if you consider yourself to have the following, then we want to hear from you!

  • Safety Commitment - Proactive awareness and total commitment to Hitachi's number one priority - always exercising a high standard of precaution and duty of care to yourself and for others around you
  • Technical Knowledge - Trusted to provide holistic technical advice on hydraulics and mechanical components for Hitachi's excavator fleet
  • Project Coordination - Committed to meeting deadlines through planning and execution of shutdowns, working collaboratively with the Service Department to meet and exceed customer expectations
  • Trade Qualified - Minimum Certificate III in Mechanical Engineering or related heavy diesel qualifications or Certificate III in High Voltage Electrical Technology.
  • Leadership - Positively enabling the partnership by actively chasing improvement opportunities and timely resolution of queries
  • Personable and Professional Communication Skills - Communication and self-organization will be your strength as you plan and prepare relevant documentation related to machine performance, customer products, workmanship, warranty and diagnostic information


We are offering:

  • Permanent Full Time Position in a leading OEM with long term job security
  • Competitive starting salary with the opportunity to increase based on yearly performance and training completed.
  • 210hr annual leave and 10 days personal leave per annum.
  • Great workplace culture- empathetic and supportive supervisor who strive for good work / life balance.
  • Tailored training to suit career development - inclusive of both Hitachi product specific and high risk training.
  • Relocation assistance if required.
  • Opportunity to work on entirety of Hitachi range including the new EH-3 series trucks and EX-7 series excavators.
  • Supportive management who value your input in finding new and improved ways to achieve success
  • Exclusive staff discount on a range of goods and services
  • OEM training and opportunities for upskilling with access to the latest technologies
  • Supportive mentors who value your input in finding new and improved ways to achieving success
  • Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work!

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

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