Parts-Service Sales Representative

Description

The PSSR focuses on selling Sullair service solutions along with associated parts, to all existing and new customers throughout assigned territory.  This role will serve as the primary customer facing service sales representative supporting all post-equipment sale service-related solutions, targeting compressor systems and any other contracted OEM equipment represented by Company.  In addition, the PSSR will be responsible for developing new service business at existing, competitive equipment installations.  This role reports to the General Manager (sales manager) and is based locally in the assigned territory.

Duties and responsibilities:

• Meet or exceed assigned service products sales targets
• Prospect new opportunities utilizing all available resources while maintaining existing customers in territory – Convert – Penetrate – Retain (CPR)
• Grow market share – focus on penetrating deeper into existing accounts and converting competitive accounts, while maintaining existing service business
• ID and communicate new equipment sales leads to the appropriate salesperson
• Effectively promote and sell all service solutions – identifying and positioning the best service solution specific to customer requirements and expectations
• Understand and practice Strategic Selling principles and concepts
• Establish rapport and maintain regular contact with existing and new customers
• Respond promptly to customer inquiries – ensure quick turn-around and timeliness for all customer inquiries and RFQ’s
• Ascertain customer business needs – assess and recommend new service offering(s) or improved service level ideas (VOC initiatives) to Sullair
• Maintain the highest standards of customer service – strive to meet / exceed customer expectations
• Utilize Microsoft Dynamics CRM to support and manage customer activities, quotes, leads, etc.
• Be a key face of Sullair to our customer; be professional in all interactions, communications, presentations, appearance, etc. with the customer always
• Prepare all sales and activity reports, presentations, studies and research as requested

Qualifications:

• Experience with a technical product design; experience in compressed air equipment is a plus – mechanical aptitude
• Excellent oral & written communication skills with the ability to ask the right questions in order to investigate the best customer solution
• Positive customer-focused attitude and successful interaction in a dynamic team environment is a must
• Proficiency with MS Office software, i.e., Word, Excel, PowerPoint, and manufacturing operating systems, etc. Experience with SAP and CRM tools are a plus
• Proven time management, planning and organizational skills

Education:

• Bachelor’s degree in engineering (or technical discipline) or business

Professional experience:

• At least 2 years of experience in a technical / solution selling environment, preferably in the use and/or application of compressed air systems
• Ability to work collaboratively with key stakeholders
• Available for travel at least 60-80%
• Proficiency in Microsoft office (i.e. Excel, PowerPoint, Word, etc.)  

Key behaviors:

• Excellent communication skills with strong desire for serving customers and the ability to handle inevitable objections, inspire trust and generate project enthusiasm
• Excellent presentation skills
• Dress code – All PPE for customer site requirements. Appropriate business casual attire.

Direct reports:

• None